JOB VACANCY ANNOUNCEMENT 

The Management of INDONGOZI SACCO NYAMASHEKE invites applications from qualified and interested candidates for the following vacant positions, as part of its efforts to strengthen its operations and improve service delivery.

No Position Required Qualification Required Experience Eligible Candidate Other Employment Details Deadline of Submission
1 Customer Care Officer (3) At least A2 in Accounting, or CMP certificate for completing Level One, or possessing the higher degree in Accounting, Finance, management or any related field.  Relevant experience in customer care services, preferably in banking, SACCO or microfinance is an added advantage. Open to qualified internal and external candidates meeting the requirements. Must have completed secondary education with 70% minimum marks;  Full-time; Permanent subject to successful probation. Reporting to the Branch Business Manager. Duties include customer reception and assistance, complaint handling and follow-up, member records, account opening support, customer information, statements, customer satisfaction surveys, product information and consumer support. Wednesday, 23 September 2026 at 05:00 p.m. (Rwanda Time)

Required Skills and Competencies:

  • Excellent customer service orientation;
  • Good communication and interpersonal skills;
  • Good negotiation and problem-solving skills;
  • Patience and a positive attitude;
  • Ability to handle complaints professionally;
  • Ability to multitask and work under pressure;
  • Attention to detail and confidentiality;
  • Ability to work effectively with different categories of customers.

GENERAL REQUIREMENTS

Applicants must:

  • Meet the minimum academic and professional requirements for the position applied for;
  • Have the required experience, where applicable;
  • Demonstrate integrity, professionalism and good conduct;
  • Possess good communication, teamwork and interpersonal skills;
  • Have basic computer literacy relevant to the position;
  • Be willing to work at any branch or outlet of INDONGOZI SACCO NYAMASHEKE, as assigned by Management;
  • Be available to undergo the institution's recruitment and selection process.

APPLICATION DOCUMENTS

Interested candidates should submit the following:

  1. A signed application/motivation letter addressed to the Chairperson of the Board of Directors, INDONGOZI SACCO NYAMASHEKE;
  2. An updated Curriculum Vitae (CV) indicating at least three professional referees and their contact details;
  3. Copies of academic and professional certificates;
  4. Copy of National Identification Card;
  5. Employment certificate(s) or other proof of relevant work experience, where applicable;
  6. Any other relevant supporting documents.

APPLICATION PROCEDURE

Applicants should submit their complete application as one (1) PDF document by email to:

indongozisacconyamashekerecrui@gmail.com

The email subject should clearly indicate the position applied for.

Deadline for submission: Wednesday, 23 September 2026 at 05:00 p.m. (Rwanda Time).

SELECTION PROCESS

Only complete applications submitted before the deadline will be considered. Applications will be assessed against the qualifications, experience and competencies required for each position.

Shortlisted candidates may be required to undergo a written examination, practical examination and/or interview, as determined by INDONGOZI SACCO NYAMASHEKE.

Only shortlisted candidates will be contacted for the next stage of the recruitment process.

Done at Nyamasheke, on September 15th, 2026.

For and on behalf of INDONGOZI SACCO NYAMASHEKE

Mr. BUMBALI Machiavel
Managing Director
INDONGOZI SACCO NYAMASHEKE