RwandAir Ltd Recruitment 2026 – Tour Operator (TO) / Leisure Supply Specialist
RwandAir is recruiting a qualified and experienced professional to join its Commercial Department as a Tour Operator (TO) / Leisure Supply Specialist.
 Job Details
- Job Title: Tour Operator (TO) / Leisure Supply Specialist
- Department: Commercial
- Reports to: Tour Operator (TO) / Leisure Supply Manager
- Location: Kigali International Airport – Town Office
- Employment Type: Full-time
- Deadline: September 18, 2026
 Job Purpose
The successful candidate will support the development and maintenance of RwandAir’s leisure travel products by assisting with the sourcing, contracting and management of hotels, excursions, transport and ground services.
The position will also help ensure that leisure products are accurately loaded, regularly updated and competitively priced across platforms such as WB Holidays, while working closely with suppliers, internal teams and sales staff.
 Key Responsibilities
The Tour Operator / Leisure Supply Specialist will:
- Assist in sourcing and onboarding hotels, transport providers and tour operators.
- Prepare and update product descriptions, rates, images and cancellation policies.
- Monitor availability and pricing competitiveness against market benchmarks and OTA platforms.
- Support supplier negotiations and commercial agreements.
- Work with Digital and E-commerce teams to ensure accurate product display and pricing.
- Coordinate with Reservations and Customer Service to resolve booking issues.
- Maintain product loading calendars, seasonal offers and blackout dates.
- Support promotional campaigns and identify top-selling packages and seasonal trends.
- Monitor customer feedback and supplier performance.
- Track booking trends, cancellations and conversion data.
- Support destination readiness for new route launches.
- Provide sales teams with updated product briefs and destination FAQs.
- Attend supplier events and familiarization trips when required.
 Minimum Qualifications & Experience
Candidates should have:
- A Bachelor’s Degree in Aviation Management, Tourism, Hospitality, Business Administration, Marketing or a related field.
- 3–5 years of relevant experience in airline leisure products, tour operations or holiday packaging.
- Experience working with airline commercial teams such as Sales, Revenue Management, Pricing, Distribution or Digital.
- Experience managing hotels, DMCs, ground handlers and leisure suppliers.
- Experience with flight-inclusive holiday packages and airline inventory.
- Experience supporting route launches and destination supply readiness.
- Knowledge of airline distribution systems, B2B portals, OTAs or holiday engines.
- Experience analysing leisure demand in relation to flight schedules, load factors and seasonal capacity.
- Understanding of airline fare families, ancillary products and stopover offerings.
Key Skills
The ideal candidate should demonstrate:
- Strong commercial and analytical skills.
- Excellent supplier negotiation abilities.
- Knowledge of airline capacity, load factor, yield and ancillary revenue.
- Ability to develop packages that support new routes and off-peak flights.
- Strong coordination and stakeholder management skills.
- Knowledge of pricing, promotional fares and net tour rates.
- Ability to work effectively with Digital and IT teams.
- Strong reporting and problem-solving abilities.
- Results-driven approach and accountability for commercial performance.
How to Apply
Applicants are required to submit:
- Application Letter addressed to the Chief HR & Administration Officer
- Recent Curriculum Vitae (CV)
- Notarized Degree/Diploma certificates
- Relevant professional certificates
- Copies of academic papers
- Photocopy of Passport/National ID
- Three referees
Application documents must be submitted in PDF format only.
 Application Deadline
September 18, 2026
 Apply Online
Note: Applicants are encouraged to carefully review the requirements and ensure that all required documents are submitted before the deadline.