RwandAir Sales Executive – Uganda | Deadline: 10 September 2026

RwandAir Ltd

RwandAir Ltd is the flag carrier airline of Rwanda. It operates domestic and international services to East Africa, Central Africa, West Africa, Southern Africa, Europe and the Middle East from its main base at Kigali International Airport.

As part of its expansion strategy, RwandAir is looking for interested, qualified and competent candidates to fill the following position:

Job Details

Job Title: Sales Executive
Department: Commercial
Reports to: Sales and Development Manager / Sales Manager
Location: Kampala, Uganda

Job Purpose

The Sales Executive will drive passenger revenue growth by managing a portfolio of trade and corporate accounts, conducting regular sales visits and supporting the implementation of sales initiatives.

The position plays a key frontline role in market engagement, product promotion, agent support and sales reporting. The successful candidate should have strong interpersonal skills, commercial awareness and a good understanding of airline sales processes.

Key Duties and Responsibilities

A. Operational Responsibilities

  • Manage a portfolio of travel agents, TMCs and corporate clients to grow sales and strengthen engagement.

  • Conduct regular sales visits, presentations and product training sessions to promote RwandAir’s products and services.

  • Promote tactical campaigns, route launches, seasonal fares and ancillary services to increase conversions.

  • Monitor agent performance using ticketing and MIDT data and recommend interventions for low-performing accounts.

  • Respond to daily partner queries regarding fare rules, group quotations, bookings, refunds and service issues.

  • Liaise with Pricing and Revenue Management teams regarding special fare requests and tactical deal approvals.

  • Track booking trends and prepare sales reports for weekly performance updates and pipeline reviews.

  • Support onboarding of new agents by guiding them through accreditation, registration and product orientation.

  • Participate in trade shows, industry events and joint promotional activities with tourism boards and suppliers.

  • Assist with planning and execution of familiarisation trips, agent workshops and in-market activations.

  • Ensure accurate CRM updates and maintain proper contact logs and account records.

  • Monitor competitors’ activities and provide market intelligence to support pricing and product positioning decisions.

  • Work closely with ticketing and customer service teams to resolve partner issues and support service recovery.

  • Meet or exceed monthly revenue targets and contribute to overall sales office performance.

Minimum Qualifications and Experience

Applicants should have:

  • A Bachelor’s Degree in Business Administration, Marketing, Sales, Aviation Management, Tourism or a related field.

  • 2–4 years of experience in airline sales, travel agency sales, aviation commercial operations or customer-facing sales roles.

  • Hands-on experience with airline reservation and ticketing systems such as Amadeus, Sabre or equivalent.

  • Experience handling B2C and/or B2B customers, including walk-in clients, corporate accounts and travel agents.

  • Knowledge of airline fare structures, branded fares, ancillary services and promotional offers.

  • Proven experience achieving sales targets, conversion KPIs and revenue goals.

  • Familiarity with ticketing processes, including issuance, exchanges, refunds and revalidations.

  • Experience supporting sales campaigns, route promotions and tactical offers.

  • Working knowledge of IATA/BSP rules and airline ticketing policies.

  • Experience preparing basic sales reports and performance summaries.

Other Desired Competencies and Skills

  • Strong selling and negotiation skills with the ability to convert enquiries into bookings.

  • Good understanding of airline products, routes, fare families and ancillary services.

  • Ability to identify upselling and cross-selling opportunities.

  • Strong customer service and communication skills.

  • Ability to work effectively in a fast-paced airline sales environment.

  • High level of accuracy and attention to detail in bookings and ticket issuance.

  • Ability to meet daily and monthly sales targets.

  • Strong problem-solving skills when handling customer objections and booking issues.

  • Ability to comply with sales procedures, fare rules and revenue control requirements.

  • Proficiency in reservation systems, POS tools and basic CRM platforms.

  • Basic analytical skills to track sales performance and KPIs.

  • Strong teamwork and collaboration skills.

  • Professional appearance and strong representation of the RwandAir brand.

  • Willingness to work shifts, weekends and public holidays when required.

How to Apply

Applicants are required to submit the following documents:

  1. Application letter addressed to the Chief HR & Administration Officer.

  2. Recent Curriculum Vitae.

  3. Copies of notarized Degree/Diploma certificates.

  4. Relevant certificates.

  5. Copies of academic papers.

  6. Photocopy of Passport or National ID.

  7. Three referees.

Application Deadline

10 September 2026

Application documents must be submitted in PDF format only.

Apply Online

Applicants should apply through the RwandAir e-Recruitment portal:

CLICK HERE TO READ MORE AND APPLY