RwandAir HR Services Specialist Job Vacancy – Deadline September 4, 2026 RwandAir Ltd – Career Opportunity RwandAir Ltd, the national airline of Rwanda, operates domestic and international services across East Africa, Central Africa, West Africa, Southern Africa, Europe, and the Middle East, with its main base at Kigali International Airport. As part of its expansion strategy, RwandAir is inviting qualified, competent, and motivated candidates to apply for the position of HR Services Specialist. Position Details Job Title: HR Services Specialist Department: Human Resources Reports to: Senior Manager HR Systems & Services Duty Station: Kigali International Airport (KIA) About the Role Are you passionate about providing excellent HR support and creating seamless employee...
RwandAir Ltd, the national airline of Rwanda, operates domestic and international services across East Africa, Central Africa, West Africa, Southern Africa, Europe, and the Middle East, with its main base at Kigali International Airport.
As part of its expansion strategy, RwandAir is inviting qualified, competent, and motivated candidates to apply for the position of HR Services Specialist.
Position Details
Job Title: HR Services Specialist
Department: Human Resources
Reports to: Senior Manager HR Systems & Services
Duty Station: Kigali International Airport (KIA)
About the Role
Are you passionate about providing excellent HR support and creating seamless employee experiences?
As an HR Services Specialist, you will play a central role in transforming HR service delivery at RwandAir. You will be responsible for handling employee inquiries, improving HR processes, supporting HR systems, and ensuring employees receive professional, efficient, and timely HR services.
The role provides an opportunity to contribute innovative ideas and proactive solutions as RwandAir continues to expand.
Key Duties and Responsibilities
Provide responsive, efficient, and high-quality HR support to employees.
Manage and resolve employee inquiries related to HR policies and onboarding.
Issue standard HR letters to employees, departments, and external organizations.
Support employees in effectively using the ERP system.
Create new employee records and update personal information in the ERP system.
Process updates related to banking details, marital status, educational information, and other employee data.
Verify supporting documents for updates to employee and dependant information.
Maintain accurate employee records in both physical files and the ERP system.
Implement and continuously improve HR service processes and employee self-service tools.
Analyze data and employee feedback to identify trends and recommend improvements.
Perform other duties related to the position as assigned by the Head of Department.
Minimum Qualifications & Experience
Applicants should have:
A Bachelor’s Degree or equivalent.
At least 2 years of job-related experience.
Working knowledge of HR functions and HR systems.
Proven experience in HR Service Delivery, shared services, or employee relations.
Experience adapting to changing business requirements.
Strong knowledge of HR processes and best practices.
Excellent English communication skills, both written and spoken.
A recognized accreditation in Human Resources is preferred.
Desired Competencies & Skills
The ideal candidate should demonstrate:
Ability to simplify complex information.
Ability to work under pressure and meet deadlines.
Strong prioritization and multitasking skills.
Excellent customer service and relationship management skills.
Sound judgment and strong problem-solving abilities.
Analytical thinking and attention to detail.
Ability to drive continuous process improvement.
Flexibility and adaptability in a dynamic work environment.
Application Requirements
Interested candidates should submit the following documents:
Application letter addressed to the Chief HR & Administration Officer.
Recent Curriculum Vitae (CV).
Notarized copies of relevant certificates/diplomas.
Copies of academic papers.
Photocopy of Passport/National ID.
Three referees.
Application format: PDF only.
Deadline
September 4, 2026 at 17:00 PM local time
How to Apply
Applications should be submitted online through the RwandAir e-Recruitment portal:
NB: Only shortlisted candidates will be contacted.
If you have the required qualifications and experience, this is an opportunity to join RwandAir’s Human Resources team and contribute to improving employee experiences across the airline.
