Job Title: Card Management System Supervisor

Department: Information Technology

Reports to: Enterprise Application Manager

Purpose of the Role

The job holder is specialized in distinct areas of card management system application, database and intermediary systems. She/He is responsible for the development of card systems products/schemes, ensures integrations with other systems work seamlessly and fulfils expectations of Card Management System (CMS) users and customers.

Key Responsibilities

  • Support and supervise the daily/routine card operations.
  • Ensure system’s configurations comply with industry standards & regulations / PCI-DSS.
  • Coordinate and work with vendor and I&M Group for L3 support.
  • Manage card systems change and transition for Rwanda entity.
  • Fine tune card system to improve user experience and services.
  • Manage life cycle of user creation and application privileges.
  • Setup process events, ISO messages and notifications on service components & Operations.
  • Ensure configurations align with IPS requirements & certification programs.
  • Collaborate with application vendor to collate logs for analysis and solutions.
  • Maintain card systems calendars and support operations of Card systems EOD process.
  • Manage DR/BCP system failovers, operations, and service resumptions.
  • Maintain automated schedules that applies to settlement of charges and payments.
  • Test fixes, tools and utilities applicable to systems integration and enhancements.
  • Implement all recommended fraud prevention configuration and setup.
  • Maintain parameters applicable to data conversions and encryptions.
  • Support Card system DB and define new data elements in the operations of intermediary’s systems.
  • Evaluate performance, prepare systems root cause, and make recommendations on solutions.
  • Jointly with other stakeholders, setup log rotation in Card system & monitor performance.
  • Develop and test Card APIs and associated services.
  • Prioritize ticket closure, assist vendors in testing, monitor system logs and backups.
  • Monitor card service performance on APIs, troubleshoot loss of services and device issues.
  • Maintain parameters applicable to data conversions and encryptions.
  • Maintain Card billing and payments systems as per bank approved tariff.
  • Maintain CMS application information confidentiality strictly.
  • Ensure compliance to Bank’s Policies and Information Technology Procedures.

Knowledge, Skills and Experience Required

Education

  • Have a bachelor’s degree in information technology, Computer Science or related field.

Experience

  • Senior Level (3-5) years of experience working with card systems.
  • Having experience in Way4 system is an added advantage.
  • Have experience in card scheme and mandates.
  • Should have experience working with vendors/suppliers and managing SLAs.

Key Skills and Competencies

  • Good understanding of ISO 8583.
  • Training or Working Knowledge of Oracle, SQL, PL-SQL, JAVA, C++, .NET.
  • Training or Working Knowledge of ATM Switch (Technical & Functional) is a MUST.
  • Training or Certification in switching technology / Network Switch.
  • Training or Working Knowledge of UNIX / Linux / MS Windows Server / Solaris.
  • Knowledge of IT regulations, frameworks / best Practices - ISO 27001/PCI-DSS/FIPS, NIST.
  • Ability to collaborate easily and effectively within a team and thrive in a fast-paced environment.
  • Excellent analytical and problem-solving skills.
  • Ability to work autonomously and think strategically.
  • Strong teamwork development and spirit.

Application Requirements

Interested candidates are invited to submit:

  • A detailed CV outlining relevant experience.
  • A cover letter outlining their suitability for the role.

PS: The email subject should contain the title “Card Management System Supervisor”.

Deadline for applications: October 5th, 2026

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