Business Development Manager, IMT (1) at BPR : (Deadline 4 Sep 2026) Business Development Manager, IMT (1) Job Purpose The role is responsible for driving the business growth of international money transfers (IMT) in terms of increasing sub-agent numbers, transaction volumes, and non-funded income. It also involves managing IMT relationships and supporting back-office sub-agents. Additionally, the role includes onboarding new sub-agents into the portal and managing IMT partners and sub-agents within the assigned portfolio. Main Responsibilities •Drive revenue growth in sub-agent and digital IMT networks, focusing on fees, commissions, and forex income. •Onboard new sub-agents for IMT. •Roll out RIA and MoneyGram services to all sub-agents. •Manage relationships with IMT...
Business Development Manager, IMT (1) at BPR : (Deadline 4 Sep 2026)
Business Development Manager, IMT (1)
Job Purpose
The role is responsible for driving the business growth of international money transfers (IMT) in terms of increasing sub-agent numbers, transaction volumes, and non-funded income. It also involves managing IMT relationships and supporting back-office sub-agents. Additionally, the role includes onboarding new sub-agents into the portal and managing IMT partners and sub-agents within the assigned portfolio.
Main Responsibilities
•Drive revenue growth in sub-agent and digital IMT networks, focusing on fees, commissions, and forex income.
•Onboard new sub-agents for IMT.
•Roll out RIA and MoneyGram services to all sub-agents.
•Manage relationships with IMT sub-agents.
•Ensure amendments to transactions and limit adjustments are carried out as per sub-agent instructions.
•Conduct regular training for sub-agents on IMT products, systems, service standards, operational procedures, and AML/KYC compliance.
•Perform POS audits and mystery shopping at sub-agent locations to ensure compliance with service standards and identify areas for improvement.
•Monitor and report on performance, actively working to reduce dormant sub-agent locations.
•Prepare, obtain, and distribute all MTS-related departmental reports to relevant stakeholders.
•Perform any other duties assigned during your responsibilities.
Daily Responsibilities:
•Handle all sub-agent queries and complaints received from the contact Center and branches regarding IMT.
•Contact IMT partners to reset terminals, increase sub-agent limits as required, and provide necessary documents to facilitate the release of transactions held in the suspicious (watch list) queue.
•Investigate, amend, reverse, or refund IMT transactions as requested by customers.
•Create new locations and reset passwords for terminals and IMT system users.
Educational qualifications and work experience:
•Bachelor’s degree in business/economics, Finance, accounting or related.
•Professional Qualifications in any other business related
•3 years’ experience in IMT Operations, Relationship Management, Customer Service, Banking Operations.
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