End User Support Apprentice at MTN Rwanda| Location: Kigali, Rwanda| Deadline : 21 May 2026
At MTN RwandaCell, we are not just an organization; we are purpose-led and value-driven. Understanding our people’s needs and aspirations is the key to creating work experiences
that delight you daily at work.
Our commitment to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life is what sets us apart.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be it is in our DNA.
As an organization, we are on a mission to create an exciting and rewarding place to work.
We want our people to be themselves, thrive in a positive environment, and ignite their full potential. We believe in building a workplace founded on relationships a nd achieving a purpose greater than our own. This is the experience we want you to have with us.
Our commitments go beyond an organizational promise. Our leadership and managerial ethos involve meaningfully partnering with our employees, customers, and stakeholders with a vision to realize our shared goals.
We are delighted you are considering us as your career partner to make a mark in the world. We look forward to your application. Therefore, we are hiring a skilled and self -motivated candidate for the End User Support Engineer / Apprentice position below, both internally and externally.
The End User Support Engineer is responsible for providing first – and second – level IT support to end users across MTN offices and service centers. The role ensures availability, maintenance, and operational efficiency of end – user devices, including desktops, laptops, printers, and related IT equipment. The engineer will support staff both in Kigali and upcountry and ensure the timely resolution of IT incidents while maintaining accurate IT asset records.
1. End User Support
• Provide technical support to staff for hardware, software, network, printer, and system -related issues.
• Respond to and resolve user requests and incidents. Sensitivity: MTN Internal
• Troubleshoot desktops, laptops, printers, scanners, operating systems, and peripheral devices.
• Support users remotely and onsite across Kigali and upcountry service centers
• Keep and comply with information, security requirements, and obligations
• Provide IT support, ensuring business continuity and minimum downtime.
• Ensure operational readiness of IT devices supporting customer services.
2. IT Asset & Workstation Management
• Maintain accurate inventory records of desktops and laptops, printers, and other IT assets.
• Track workstation allocation, movement, repair history, and lifecycle management
3. Incident & Request Management
• Log, track, and follow up on IT incidents and service requests.
• Escalate unresolved issues to relevant teams or vendors when necessary.
• Provide timely communication and updates to users regarding issue resolution.
4. Preventive Maintenance
• Perform preventive maintenance for desktops, laptops, printers, and accessories.
• Ensure software updates, antivirus compliance, and system health checks are conducted regularly.
• Identify recurring issues and recommend permanent solutions.
5. 24/7 Operational Support
• Be available to provide IT support in a 24/7 operational environment, including weekends, public holidays, and emergency situations when required.
• Support business – critical incidents to minimize operational disruption.
•Strong troubleshooting and problem-solving skills
. • Excellent customer service and communication skills.
• Ability to work under pressure and manage multiple priorities.
• Willingness to travel frequently to service centers and remote locations.
• High sense of ownership, accountability, and availability.
• Ability to work independently and in a team environment.
• Bachelor’s degree in information technology, Computer Science, Information Systems, or related fields .
• Experience supporting desktops, laptops, printers, and enterprise environments.
• Experience in telecom or large enterprise environments is an added advantage.
All interested candidates are requested to apply through the MTN website and submit their updated curriculum vitae with copies of notified academic credentials no later than 21 st May 2026 . MTN Website portal: https://careers.mtn.co.rw/career.
We strongly encourage applications from women and/or individuals with disabilities.
Note: Should you not hear from us within 14 (fourteen) days from the closing date of this advertisement, you may consider your application unsuccessful. If you encounter any issues when completing the application, reach out to Alozius.Mutamba@mtn.com (+250 788319965).
At MTN Rwandacell Plc, we are committed to safeguarding your data privacy. For more information, visit our website to read our job applicants privacy notice that explains how we collect, use, disclose, and protect your data at https://www.mtn.co.rw/privacy – notice – for – job – applicants/