3 Job Positions at SOS Children's Villages Rwanda: ( Deadline 27-09-2026)

1. Senior Manager ICT and Programs Digitalisation at SOS Children's Villages Rwanda: ( Deadline 27-09-2026)

VACANCY ANNOUNCEMENT

Position: Senior Manager ICT and Programs Digitalisation

Vacant positions: One (01)

Type of contract: Fixed term

Working location: National Office

Supervisor: Deputy National Director - Operations

Deadline: 27th September 2026

Context of the position: 

SOS Children’s Villages Rwanda is an independent member association affiliated to the SOS Federation. SOS Children’s Villages Rwanda leverages existing community resources to strengthen quality childcare and protection through a holistic continuum of care tailored to orphans, vulnerable children, and their families. SOS Children’s Villages Rwanda actively advocates for the promotion of childcare and child protection. In Rwanda, SOS Children’s Villages operates in four Program Areas based in Gasabo, Gicumbi, Kayonza and Nyamagabe. To further fulfil the above-mentioned responsibilities, SOS Children’s Villages Rwanda is seeking for a competent Senior Manager ICT and Programs Digitalisation, to base at its National Office Kigali, Kinyinya.

JOB PURPOSE

To move ICT from 'fixing laptops' to 'leveraging technology' for social impact. The Senior Manager, ICT and Programmes Digitalisation leads SOS Rwanda's ICT function and drives the organisation's digital transformation agenda, designing and implementing ICT strategy, managing all ICT systems and infrastructure, leading the digitalisation of programme and operational workflows, implementing secure digital case management platforms, ensuring cybersecurity and data protection, and building staff digital literacy across all four Program Areas.

The position is the functional supervisor of the ICT Administrator in Kigali and provides technical oversight to location-level ICT focal points.

Main clients: 

• Deputy National Director for Operations
• National Director
• All National Management Team (NMT) members
• Head of Finance — ERP and financial systems
• Head of MEAL — digital MEL platforms
• Head of HROD — HRIS systems
• Senior Manager, Procurement and Logistics — procurement systems
• Programme teams across all four area offices
• SOS Regional ICT Advisor (ESAF) and SOS International ICT teams
• ICT Administrator- Kigali (direct report)

Key Performance Areas and Main Responsibilities:

ICT Strategy and Governance

• Develop, implement, and update SOS Rwanda's ICT strategy — aligned with SOS Strategy 2030, MA Strategic Plan 2023–2027, and global SOS ICT standards.
• Define national ICT budgets, procurement plans, and multi-year ICT investment roadmaps.
• Develop and implement ICT policies and standards — covering architecture, security, disaster recovery, procurement, and service provision.
• Participate in regional ICT knowledge-sharing processes and coordinate with the SOS ESAF ICT Advisor on global standards and initiatives.
• Lead ICT governance — including vendor management, service level agreements, and ICT committee oversight.

Programmes Digitalisation & Digital Case Management

• Implement and manage a secure, cloud-based digital case management platform for tracking child progress — ensuring data privacy and compliance with Rwanda data protection laws and SOS-KDI data protection rules.
• Lead the digitalisation of SOS Rwanda's programme functions — introducing digital case management, beneficiary tracking, and electronic documentation workflows across all four locations.
• Equip field staff with mobile tools for real-time community reporting — reducing the 'paperwork lag' and improving data quality.
• Drive paperless operations across all locations — designing change management plans that support staff adoption of new digital tools.
• Collaborate with the Director of Strategy and Programme Implementation and the MEAL function to align digitalisation initiatives with programme quality and RBM needs.
• Explore, evaluate, and pilot AI adoption and knowledge management tools that enhance programme decision-making and organisational efficiency.

 ERP, HRIS and Operational Systems

• Oversee the implementation, maintenance, and continuous improvement of SOS Rwanda's ERP system — ensuring integration across finance, procurement, HR, and programme functions.
• Manage the HRIS system — ensuring data integrity, user access management, and alignment with HR processes.
• Lead the digitisation of procurement and supply chain systems in coordination with the Senior Manager, Procurement and Logistics.
• Ensure all ICT systems are properly integrated, reducing data silos and enabling organisation-wide reporting and analytics.

Infrastructure, Cybersecurity and Business Continuity

• Manage SOS Rwanda's IT network and server infrastructure across all locations — ensuring 99%+ system uptime, reliability, performance, and cost-effectiveness.
• Develop and implement a comprehensive cybersecurity framework — including data protection, access control, threat monitoring, and incident response — ensuring the cybersecurity audit score meets SOS-KDI standards.
• Ensure compliance with SOS-KDI data protection rules and Rwanda data protection regulations, including the privacy of child and family records.
• Design and maintain business continuity and disaster recovery plans — ensuring operational resilience in the event of system failures.

Digital Literacy & Capacity Building

• Build digital literacy across SOS Rwanda — designing and delivering ICT training programmes for staff at all levels and locations.
• Supervise the ICT Administrator and provide technical oversight to location ICT focal points.
• Coach programme and operations staff on effective use of digital tools for monitoring, reporting, and case management.
• Train community partners and staff on using technology for education, health monitoring, and economic strengthening.

Formal qualifications and Experiencerequirements:

Education & Professional Qualifications

• Master’s or bachelor’s degree in information technology, Computer Science, Information Systems, Software Engineering, or related field (Master's preferred for Grade 5).
• ITIL, PMP, or relevant technical certifications required (Grade 5 requirement).
• Cybersecurity certification (CompTIA Security+, CISSP, or equivalent) is a strong advantage.

Professional Experience

• Minimum of 7 years of progressive ICT experience; 3+ years in senior ICT leadership or digital transformation role.
• Demonstrated experience leading digital transformation initiatives in an INGO, NGO, or complex multi-site organisation.
• Proven experience with ERP systems (SOS ERP, SAP, Microsoft Dynamics, or equivalent) and HRIS platforms.
• Strong track record in cybersecurity management, data protection, and ICT governance.
• Experience with ICT4D tools — digital case management, mobile data collection, cloud platforms.
• Experience working across multiple sites and geographically dispersed teams.

Skills & Competencies

• Digital Transformation Strategy and Programme Digitisation.
• ICT Infrastructure Management and Systems Architecture.
• Data Governance and Cybersecurity.
• ERP Systems Management and Integration.
• Vendor Management and contract administration.
• Strong change management and adult learning facilitation skills.
• Ability to communicate technical concepts clearly to non-technical audiences.
• Good understanding of programme monitoring, MEAL, and data analytics.
• Fluent English; Kinyarwanda and/or French is an advantage.
• Commitment to SOS values and ethical use of data and technology in child-related programmes.

How to apply 

The interested Candidates in this position should send a detailed Curriculum Vitae with three (3) traceable professional references, application letter , Rwandan national Identity Card and academic certificates/degrees to sos.recruitment@sos-rwanda.org and properly fill the application form found via the followingLINKby not later than 27th September, 2026 at 5:00 pm Kigali time. 

Please mention in the subject of your email “Senior Manager ICT and Programs Digitalization”.

Female candidates are encouraged to apply, and only shortlisted candidates will be contacted.

“SOS Children’s Villages Rwanda/ International holds strict child safeguarding principles and a zero-tolerance policy for conducts of sexual harassment, exploitation and abuse in the workplace and other places where the organization’s activities are rendered. Parallel to technical competence, recruitment, selection and hiring decisions will give due emphasize to assessing candidates value congruence and thorough background checks, police clearance reference check processes”. 

Done in Kigali on 17th September 2026.

Jean Bosco KWIZERA

National Director 

2. Front Office Officer at SOS Children's Villages Rwanda: ( Deadline 27-09-2026)

VACANCY ANNOUNCEMENT

Position: Front Office Officer

Vacant positions: One (01)

Type of contract: Fixed term

Working location: National Office

Supervisor: Head of HR and Organisational Development

Deadline: 27th September 2026

Context of the position: 

SOS Children’s Villages Rwanda is an independent member association affiliated to the SOS Federation. SOS Children’s Villages Rwanda leverages existing community resources to strengthen quality childcare and protection through a holistic continuum of care tailored to orphans, vulnerable children, and their families. SOS Children’s Villages Rwanda actively advocates for the promotion of childcare and child protection. In Rwanda, SOS Children’s Villages operates in four Program Areas based in Gasabo, Gicumbi, Kayonza and Nyamagabe. To further fulfil the above-mentioned responsibilities, SOS Children’s Villages Rwanda is seeking for a competent Front Office Officer, to base at its National Office Kigali, Kinyinya.

JOB PURPOSE

The main role for this position is to provide professional, efficient, and welcoming front-office and administrative support by managing the reception area, receiving and directing visitors and calls, handling correspondence, and providing timely assistance to staff and external stakeholders. The Front Office Officer ensures effective communication and smooth day-to-day front-office operations while maintaining a professional image of the organization and safeguarding confidential information.

Main clients: 

• All SOS Children’s Villages Rwanda staff and departments
• All visitors, guests, and members of the public coming to SOS Children’s Villages Rwanda
• Children, young people, families, and other programme participants visiting the organization
• Government institutions, partners, donors, service providers, and other external stakeholders
• Candidates, consultants, and other individuals visiting SOS Children’s Villages Rwanda for official purposes

Key Performance Areas and Main Responsibilities:

The Front Office Officer is responsible for managing the reception area and serving as the first point of contact for visitors, staff, partners, and other stakeholders. The position ensures professional handling of telephone calls, correspondence, visitors, and general inquiries while providing timely administrative support. The officer maintains accurate front-office records, ensures compliance with safeguarding, confidentiality, and security procedures, and contributes to creating a welcoming and professional image of SOS Children’s Villages Rwanda. Below are the details:

 Reception and Customer Service

• Receive and welcome all visitors, guests, and stakeholders in a professional and courteous manner.
• Identify visitors and direct them to the appropriate staff members or departments.
• Ensure that visitors receive timely and accurate information and assistance.
• Maintain a professional, clean, and welcoming reception environment.
• Handle inquiries and provide appropriate responses or referrals.

Telephone and Communication Management

• Receive and manage incoming telephone calls and direct them to the appropriate staff members.
• Take and relay messages accurately and promptly.
• Manage general front-office email inquiries and ensure that correspondence is directed to the relevant departments.
• Support effective communication between staff, visitors, and external stakeholders.

Visitor and Front Office Administration

• Maintain accurate records of visitors, appointments, deliveries, and other front-office activities.
• Manage visitor access in accordance with organizational security and safeguarding procedures.
• Coordinate appointments and meeting arrangements as required.
• Receive and distribute incoming correspondence, documents, and deliveries.
• Maintain an organized filing system for front-office records.

Administrative Support

• Provide general administrative support to the Administration and other departments as assigned.
• Support the preparation and coordination of meetings, events, and official visits.
• Assist with photocopying, scanning, printing, document distribution, and other routine administrative tasks.
• Support the coordination of office supplies and other front-office requirements.

Safeguarding, Confidentiality and Security

• Ensure that all visitors and stakeholders are treated in accordance with SOS Children’s Villages Rwanda's safeguarding standards and procedures.
• Maintain confidentiality of organizational, staff, visitor, and programme-related information.
• Immediately report any safeguarding, security, or other concerns through the appropriate channels.
• Ensure compliance with organizational policies, procedures, and health and safety requirements.

Professional Representation

• Serve as the first point of contact for SOS Children’s Villages Rwanda and promote a professional and positive image of the organization.
• Maintain professional conduct and demonstrate respect, integrity, and courtesy in all interactions.
• Build positive working relationships with staff, visitors, partners, government representatives, and other stakeholders.

Reporting and Other Responsibilities

• Prepare routine front-office reports and maintain relevant records as required.
• Monitor and report issues affecting the smooth operation of the reception area.
• Perform any other duties relevant to the position as assigned by the supervisor.

Child Protection Policy

• At all times, avoid actions or behaviour that could be construed as poor or potentially abusive practice. 
• Report any child safeguarding concerns immediately in accordance with the organizational’s Child Protection Policy
• Promote and uphold the organisation’s values and child safeguarding principles in all interactions and decision – making

Data Protection Policy.

• At all times ensure that personal data of SOS Children’s Villages beneficiaries and their families as well as SOS Children’s Villages in Rwanda co-workers is handled confidentially and in accordance with prevailing SOS Children’s Villages.
• Ensure that personal sponsor information and data used and administered for the benefit of SOS Children’s Villages in Rwanda, is stored and transferred securely, handled confidentially and in accordance with prevailing data protection laws. Donor data will remain under the control of SOS Children’s Villages in Rwanda and shall not be forwarded to or swapped with other organizations.

Required key skills set.

Must have the following:

• Excellent communication and interpersonal skills
• Strong customer service and reception skills
• Good organizational and time-management skills
• Professional, courteous, and welcoming attitude
• Good telephone and email communication skills
• Attention to detail and ability to maintain accurate records
• Ability to maintain confidentiality and handle sensitive information
• Good computer skills, including Microsoft Office applications
• Ability to work effectively with people from diverse backgrounds
• Problem-solving skills and ability to work under pressure

Formal qualifications 

• Education: Diploma in Front Office Management, Business Admin, or related field
• Professional Qualification: Customer Service certification preferred

 Experience requirements 

• Experience: 3+ years reception/front office experience; corporate environment
• Skills & Competencies: Reception Management, Telephone Etiquette, Visitor Management, Mail Handling, Office Administration, Professional Presentation, Customer Service Orientation, English & Kinyarwanda fluency.

How to apply 

The interested Candidates in this position should send a detailed Curriculum Vitae with three (3) traceable professional references, application letter , Rwandan national Identity Card and academic certificates/degrees to sos.recruitment@sos-rwanda.org and properly fill the application form found via the followingLINK by not later than 27th September, 2026 at 5:00 pm Kigali time. 

Please mention in the subject of your email “Front Office Officer”.

Female candidates are encouraged to apply, and only shortlisted candidates will be contacted.

“SOS Children’s Villages Rwanda/ International holds strict child safeguarding principles and a zero-tolerance policy for conducts of sexual harassment, exploitation and abuse in the workplace and other places where the organization’s activities are rendered. Parallel to technical competence, recruitment, selection and hiring decisions will give due emphasize to assessing candidates value congruence and thorough background checks, police clearance reference check processes”. 

Done in Kigali on 17th September 2026.

Jean Bosco KWIZERA

National Director 

3. Institutional Partnership Development Specialist at SOS Children's Villages Rwanda: ( Deadline 27-09-2026)

VACANCY ANNOUNCEMENT

Position: Institutional Partnership Development Specialist

Vacant positions: One (01)

Type of contract: Fixed term

Working location: National Office

Supervisor: Head of Fund Development and Partnership

Deadline: 27th September 2026

Context of the position: 

SOS Children’s Villages Rwanda is an independent member association affiliated to the SOS Federation. SOS Children’s Villages Rwanda leverages existing community resources to strengthen quality childcare and protection through a holistic continuum of care tailored to orphans, vulnerable children, and their families. SOS Children’s Villages Rwanda actively advocates for the promotion of childcare and child protection. In Rwanda, SOS Children’s Villages operates in four Program Areas based in Gasabo, Gicumbi, Kayonza and Nyamagabe. To further fulfil the above-mentioned responsibilities, SOS Children’s Villages Rwanda is seeking for a competent Institutional Partnership Development Specialist, to base at its National Office Kigali, Kinyinya.

JOB PURPOSE

The Institutional Partnership Development Specialist mobilizes institutional funding for SOS Children’s Villages Rwanda and is a key contributor to the growth of the IPD funding portfolio and day to day donor relationship management with bilateral donors, international donors, embassies, diplomatic missions, foundations to significantly increase the financial resources for national programs. This role involves developing and implementing institutional partnership plans, developing funding proposals to expand the organization’s programs and contributing to donor compliance.

Main clients: 

• Internal – National Director, Deputy National Director – Operations, Director of Program Quality, Safeguarding and Partnership Development, Head of Fund Development and Partnerships, Program Managers, Project teams, finance team, and PSA staff
• External – Institutional Donors, Implementing partners, Government, NGOs, Embassies, Diplomatic Missions, Foundations

Key Performance Areas and Main Responsibilities:

Fundraising and Donor Liaison

• Develop and implement annual IPD plans in line with the national organizational strategy annual set targets.
• Ensure IPD annual targets are met according to the national organizational strategy.
• Identify monthly IPD funding opportunities from in-country, bilateral, multilateral, international donors, embassies, diplomatic missions and foundations to meet annual targets.
• Develop and write program ideas, concept notes, expression of interests, grant applications, technical project proposals for IPD projects while ensuring they are provisioned with available information prior to involving additional teams.
• Conduct comprehensive background research on relevant policies, political, economic, environmental factors, and existing strategies at national, sub-national, regional, and global levels to contextualize project proposal descriptions.
• Develop different project proposal sections, including risk factors, mitigation measures, sustainable development impacts, paradigm shifts, result frameworks, impact matrices, problem and objective trees, stakeholder analyses and others.
• Ensure the timely collection of content needed from program teams for high quality and competitive proposal development.
• Facilitate the development of project proposals and organize proposal development workshops with program team, partners and/or stakeholders, serving as the focal point for coordination and logistics.
• Together with the Head of Fund Development and Partnership and program team identify suitable lead applications, co-applicants and implementing partners to increase competitiveness in bid applications.
• Donor Compliance Monitoring 
• Regularly update the master partner landscape and partner mapping to reflect current information.
• Update IPD project grant compliance matrices to ensure adherence to donor requirements.
• Ensure that project one-pagers and program summaries are always current and accurate.
• Maintain an up-to-date master list of IPD grants, including grant descriptions.
• Facilitate project start following funding approvals.
• Monitor changes in IPD projects, advise the Program Team on documenting amendments, and communicate risks effectively.
• Monitor donor grant requirements to ensure compliance, providing advice on cost extensions, non-cost extensions, agreement addendums, and other contractual issues.
• Monitor project spending to prevent overspending or underspending and advise project teams accordingly.
• Oversee project implementation from compliance perspective, advising teams on contractual clauses, amendments, risk management, and supporting timely project delivery.
• Support Donor Monitoring Field visits: Coordinate with relevant team members and stakeholders, prepare one pager, arrange logistics, accompany monitoring field visits.
• Track donor monitoring network meetings, maintain detailed minutes, and keep records of donor interactions and follow-ups.
• Ensure proper documentation of all project amendments, and donor correspondence.
• Train project team on donor grant compliance, funding policies, donor relations, donor reporting, contract management, etc
• Prepare and submit IPD weekly, monthly updates and quarterly IPD reports

Donor Contract Management

• Prepare, coordinate, and develop partner due diligence reports and maintain filing systems.
• Develop and maintain a mechanism for management of IPD Partnership agreements and signature processes, including contract/partnership agreement preparation, and preparation of consortium agreements.
• Ensure all funding files (electronic, system and paper) are complete, filed and kept up to date.
• Register and update SOS Rwanda project proposal development information in ProDIGI software

Partnership Development and Networking 

• Establish and maintain regular contact with donors, attend donor forums, conferences etc
• Identify and engage with in-country donors, foundation, embassies, diplomatic mission, bilateral, multilateral, international donors, to proactively explore and secure funding opportunities for IPD initiatives.
• Develop partnerships and consortiums with other like-minded organizations and donors for purposes of bidding for large donor project proposals 
• Represent SOS Rwanda in sector level meetings (development and humanitarian/emergency) and other networking forums and use this to develop funding partnerships
• Organize partnership roundtable meetings and networking meetings
• Participate in regional IPD networking and training forums and contribute to development of new IPD strategies to improve practice

Formal qualifications and Experiencerequirements:

• Excellent English language written skills are required for development of proposals
• A holder of a bachelor’s degree in Sociology, Development studies, Economics or related field. Master’s degree will be an added advantage.
• Excellent know how of project proposal writing skills is required, especially in the sectors of Child Protection, Alternative Care, Youth Empowerment, Livelihoods, Education, Health
• He/she should have 5-8 years’ extensive experience in planning, securing and managing funds from institutional donors as well as a thorough understanding of writing of project proposal 
• Potential candidates should demonstrate evidence of medium/large proposals they have developed and won (0.5 – 2M USD)
• A thorough understanding of Project Cycle Management is an asset.
• Knowledge of Results-Based Management (RBM) approach is an additional asset
• The post holder should have the following competencies flexibility, self-drive, attention to detail, respecting tight deadlines, ability to work with different teams in a fast-paced environment and ability to work independently. 
• He/she should be highly proficient in MS Word, Excel, Power-point and the use of Internet for research. 

How to apply 

The interested Candidates in this position should send a detailed Curriculum Vitae with three (3) traceable professional references, application letter , Rwandan national Identity Card and academic certificates/degrees to sos.recruitment@sos-rwanda.org and properly fill the application form found via the followingLINKby not later than 27th September, 2026 at 5:00 pm Kigali time. 

Please mention in the subject of your email “IPD Specialist”.

Female candidates are encouraged to apply, and only shortlisted candidates will be contacted.

“SOS Children’s Villages Rwanda/ International holds strict child safeguarding principles and a zero-tolerance policy for conducts of sexual harassment, exploitation and abuse in the workplace and other places where the organization’s activities are rendered. Parallel to technical competence, recruitment, selection and hiring decisions will give due emphasize to assessing candidates value congruence and thorough background checks, police clearance reference check processes”. 

Done in Kigali on 17th September 2026.

Jean Bosco KWIZERA

National Director