4 Job Positions at Wicloud: (Deadline 16-10-2026)

4 Job Positions at Wicloud: (Deadline 16-10-2026)

IT LEAD JD

COMPANY INTRODUCTION

Wicloudrwd is a global digital transformation and IT outsourcing company established in 2022, with operations across multiple international locations. The company provides technology and IT outsourcing solutions tailored to Microsoft environments, with expertise across Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, and Microsoft Office 365.

 

Location: Kigali, Rwanda
Employment Type: Full-time
Working Hours: Monday–Friday, 9:00 AM–6:00 PM

About the Role

We are seeking an experienced IT Lead to oversee IT operations, infrastructure, security, compliance, team development, and technology innovation for Wicloudrwd's Kigali operations.

The successful candidate will provide strong technical and operational leadership, establish effective IT processes and controls, and ensure that IT services meet business and client requirements.

Key Responsibilities

1. IT Operations & Governance

• Oversee end-to-end IT operations in Kigali.
• Establish clear IT governance, roles, responsibilities, and escalation mechanisms.
• Ensure timely incident reporting, coordination, and resolution for major IT issues.
• Provide regular IT status, risk, and improvement reports to management.

2. Infrastructure & Service Management

• Manage corporate networks (LAN/WAN/VPN), servers, cloud resources, endpoints, and collaboration tools.
• Ensure office and production environments meet business SLA requirements.
• Own the IT asset lifecycle, including procurement, deployment, inventory, and retirement.
• Manage external vendors and service providers.

3. Information Security & Compliance

• Implement and maintain IT security and compliance controls required for business lines.
• Support internal audits, customer reviews, and compliance assessments.
• Define and enforce IT security policies, incident response plans, and awareness programs.
• Ensure appropriate access control, identity management, and data protection.

4. AI Enablement & Innovation

• Identify and implement AI solutions to enhance IT operations and productivity.
• Drive adoption of AI tools to optimize internal workflows and service delivery.
• Collaborate with stakeholders to integrate AI into support and business processes.

5. Team Leadership & Development

• Lead and manage IT teams across multiple offices.
• Set clear performance objectives and accountability mechanisms.
• Improve execution, professionalism, and internal service credibility of the IT function.
• Build standardized processes to reduce dependency on individuals.

6. Cross-functional & International Communication

• Work closely with business, compliance, security, operations, and other functional teams.
• Communicate effectively in English with overseas leadership teams.
• Translate technical issues into structured, business-oriented updates for non-technical stakeholders.

Qualifications & Requirements

Required

• Bachelor's degree or above in Computer Science, Information Systems, or a related field.
• 6+ years of IT experience, including 2–3 years in an IT Lead or equivalent role.
• Hands-on experience in IT infrastructure and operations, with solid knowledge of ITSM and security compliance.
• Practical experience applying AI in operations and/or productivity.

Technical & Professional Skills

• Proven experience managing IT for multi-site or mid-to-large organizations is a plus.
• Solid foundation in networking, systems, and enterprise IT environments.
• Familiarity with ITSM processes, including Incident, Problem, and Change Management.
• Hands-on experience with information security and compliance in international service environments.
• Cloud platform experience, such as Microsoft Azure, is a strong advantage.

Leadership & Personal Attributes

• Strong ownership mindset and risk awareness.
• Proactive, structured, and execution-driven.
• Able to lead teams with authority and credibility.
• Comfortable working under high standards and client scrutiny.

AI-related Experience

Experience with one or more of the following is expected:

• Generative AI and LLM tools such as ChatGPT, Copilot, or Gemini.
• Prompt engineering.
• AI automation for operations.
• AI chatbot implementation.
• AI knowledge base development.
• AI-enabled process automation.
• AI for ticket triage in support environments.
• AI workflow optimization.
• AI-driven reporting.

Language Requirements

• Local Language: Fluent in reading, writing, and speaking.
• English: Strong professional proficiency in written and spoken English.

Application Process

Interested and qualified candidates can send their CV to Francis@itechwx.com in the format 'Role+Application+ their name'.

 

 

WINDOWS FORUM FREELANCER JD

COMPANY INTRODUCTION

Wicloudrwd is a global digital transformation and IT outsourcing company established in 2022, with operations across multiple international locations. The company provides technology and IT outsourcing solutions tailored to Microsoft environments, with expertise across Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, and Microsoft Office 365.

Location: Rwanda
Employment Type: Freelancer

About the Role

 

We are seeking motivated freelancers to join the Windows Community Forum team on Microsoft Learn. As a freelancer, you will play a vital role in supporting users worldwide by managing community threads, providing accurate solutions, and ensuring a positive experience for all members.

This is a flexible opportunity for individuals who want to develop their technical expertise while earning income through community support activities.

Key Responsibilities

1. Community Thread Management

• Review and respond to user questions in the Windows Community Forum.
• Monitor assigned community threads and ensure questions receive appropriate attention.
• Maintain a professional, respectful, and helpful interaction with community members.

2. Technical Support & Problem Resolution

• Research user issues using approved knowledge bases and training materials.
• Provide clear, accurate, and solution-oriented responses.
• Help users understand available solutions and relevant Microsoft resources.

3. Escalation & Follow-up

• Escalate unresolved or advanced cases for senior support or moderator review.
• Follow up where appropriate to ensure community members receive adequate support.
• Identify issues that require additional technical investigation.

4. Compliance & Confidentiality

• Protect user information and maintain confidentiality.
• Follow community guidelines, approved processes, and training materials.
• Adhere to applicable Microsoft community standards and Code of Conduct requirements.

Qualifications & Requirements

• Strong written communication skills with a professional, respectful, and empathetic tone.
• Ability to follow community guidelines, procedures, and training materials closely.
• Technical knowledge of Windows and Microsoft products is preferred.
• Experience in online support, customer service, community moderation, or technical troubleshooting is an advantage.
• Strong attention to accuracy and detail.
• Ability to research technical issues and communicate solutions clearly.
• Commitment to confidentiality and solution-oriented customer support.

Training & Tools

Training and supporting resources will be provided, including:

• Community guidelines and etiquette training.
• Access to knowledge base documents, FAQs, and troubleshooting guides.
• Hands-on practice with the IXPT Tool for thread management.
• Simulated practice threads before handling live cases.

Benefits

• Flexible, remote work opportunities.
• Access to Microsoft Learn resources and training.
• Opportunity to grow technical expertise and reputation in the community.
• Monthly income is based on contributions.

Application Process

Interested and qualified candidates can send their CV to Francis@itechwx.com in the format 'Role+Application+ their name'.

 

TECHNICAL SUPPORT ENGINEER

COMPANY INTRODUCTION

Wicloudrwd is a global digital transformation and IT outsourcing company established in 2022, with operations across multiple international locations. The company provides technology and IT outsourcing solutions tailored to Microsoft environments, with expertise across Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, and Microsoft Office 365.

 

Location: Rwanda
Employment Type: Freelancer

About the Role

We are seeking Technical Support Engineers to provide technical support to Microsoft global customers. The role involves investigating technical issues, developing effective solutions, supporting customer satisfaction, and documenting technical knowledge to improve the overall support experience.

The successful candidate will combine technical problem-solving skills with strong communication and customer service capabilities.

Key Responsibilities

1. Technical Support & Responsiveness

• Deliver technical support services to Microsoft global customers while maintaining a high level of customer satisfaction.
• Scope customer issues by collecting relevant facts and investigating problems through independent research and collaboration with other teams.
• Determine the most effective approach to resolving complex technical issues, balancing efficiency and speed to resolution with quality.
• Empower customers to find information, self-solve issues when appropriate, and learn more about Microsoft products, services, and support.
• Advise customers on how to gain additional value from their Microsoft products and services.

2. Technical Investigation & Documentation

• Conduct technical research and troubleshooting to identify appropriate solutions.
• Document technical work, findings, and research to support colleagues and improve the product and customer support experience.
• Collaborate with relevant teams when additional technical expertise is required.

3. Customer Experience

• Maintain a proactive approach to customer satisfaction.
• Identify customer satisfaction concerns and manage customer expectations appropriately.
• Communicate technical information clearly and professionally.

4. Team & Service Coverage

• Collaborate effectively with colleagues and other technical teams.
• Participate in planned team-wide shift rotations to support business needs.

Qualifications & Requirements

• Bachelor's or Master's degree in Computer Science, Electronic Engineering, or equivalent practical experience.
• 1–3 years of IT experience.
• Excellent communication and collaboration skills.
• Strong self-motivation and ability to work effectively as part of a team.
• Strong verbal and written English skills.
• Strong analytical and logical thinking skills.
• Understanding of Microsoft Cloud technologies, including Azure and/or Microsoft 365, and Windows Server products or other application server technologies.
• Ability to provide remote technical support and resolve mission-critical issues for enterprise customers.
• Strong commitment to delivering high-quality technical support and customer service.

Language Requirements

• Local Language: Fluent in reading, writing, and speaking.
• English: Strong professional proficiency in written and spoken English.

Application Process

Interested and qualified candidates can send their CV to Francis@itechwx.com in the format 'Role+Application+ their name'.

 

Position: OFFICE MANAGER

Terms of Reference: Rwanda Institute of Mediation Office Manager:

Location:Kigali
Position Type:Full-Time
Reports to:The Board of Rwanda Institute of Mediation (RIM)

 

1. Position Summary 

The Office Manager is the backbone of RIM’s daily operations, ensuring a well-organized and managed RIM secretariat.

This role requires managing administrative complexities while serving members and stakeholders with an open-minded attitude to address all issues that will foster strengthening institutional development and advancing members welfare.

2. Key Terms of Reference and Responsibilities:

• Assisting in Development and implementing the RIM strategic plan and initiatives, including activities and action plans to position RIM at high standard of profession.
• Office management, manage institutional property, and ensure operational efficiency
• Organizing RIM members and public complaints handled by the RIM c organs; 
• Assisting in Handling members’ and clients’ correspondences to ensure that their concerns and inquiries are adequately addressed;
• Periodically evaluate RIM membership needs and inform strategies for the RIM Board to adopt in order to ensure continued satisfaction and appreciation by its members;
• Developing and maintaining database of reliable and authentic information on the members of RIM;
• Assisting in the designing and implementation of members’ welfare programs and activities; 
• Assisting in identification of emerging issues and areas of training for members;
• Assisting in formulation and implementation of a Continuous Professional Development (CPD) program;
• Maintaining an efficient CPD database at the Secretariat;
• Promoting RIM partnership with other training institutions at national regional and international level; 
• Coordinating, implementing & Evaluating the RIM Pro bono services & initiatives;
• Assisting in the development of the RIM program related projects;
• Initiating and generating strategies to promote Professional Development within RIM membership;
• Preparing and submitting monthly, quarterly and annual activity work plans and progressive reports to his/her superior
• Any other lawful duties as may be assigned by the superior organ or individuals. 

3. Qualifications & Experience

• Bachelor’s degree in either Business Administration, Management, Law, Public Administration, Project management or a related field.
• Minimum of 3 years of experience in office management, executive administration, or project coordination (experience in NGO environment is preferred).
• Fluency in Kinyarwanda and either or both of the two other official languages (English or French) (written and spoken) is required. Working knowledge of the other is a strong asset.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and cloud-based collaboration tools (Google Workspace).

4. Core Competencies

• Strict commitment to confidentiality and data privacy.
• Strong organizational habits with the ability to multitask under tight deadlines.
• Basic understanding of Rwanda's legal framework and Alternative Dispute Resolution (ADR) landscape.
• A commitment to integrating well-disciplined values—such as integrity, compassion, and diligence—into daily work.

5. Application Process

Interested candidates should submit their resume and a cover letter in one PDF format, explaining how their professional skills align with the position to proffesionalmediators@gmail.com by 25th September 2026.