RwandAir Ltd Job Vacancy 2026: Sales and Ticketing Agent – Tanzania | Deadline September 19, 2026

RwandAir Ltd, the flag carrier airline of Rwanda, operates domestic and international services across East Africa, Central Africa, West Africa, Southern Africa, Europe, and the Middle East from its main base at Kigali International Airport.

As part of its expansion strategy, RwandAir is seeking an interested, qualified, and competent candidate to fill the position of Sales and Ticketing Agent in Tanzania.

Job Title

Sales and Ticketing Agent

Department

Commercial

Reports To

Sales Team Leader

Location

Dar-es-Salaam, Tanzania

Job Purpose

The Sales and Ticketing Agent will provide front-line sales, reservations, and ticketing services to customers and travel partners at RwandAir offices or airport counters.

The successful candidate will handle booking inquiries, issue tickets, process refunds, and promote RwandAir products while delivering excellent customer service and supporting direct revenue generation.

Key Duties and Responsibilities

  • Attend to walk-in customers, phone inquiries, and email requests for flight bookings and product information.

  • Make reservations, issue tickets, and reissue or revalidate bookings in accordance with airline fare rules and standard operating procedures.

  • Process voluntary refunds, calculate applicable charges, and follow refund procedures accurately.

  • Promote RwandAir's products and ancillary services, including WB Holidays, excess baggage, seat selection, lounge access, and other offerings.

  • Advise customers on travel documentation, visa requirements, baggage allowances, and special service requests.

  • Reconcile daily cash, POS, and mobile payment transactions and submit end-of-day sales reports.

  • Ensure all reservations and ticketing transactions comply with audit, financial, and operational standards.

  • Handle irregular operations, rebooking requests, and customer service issues as required.

  • Assist with group bookings, incentive travel, and corporate fare quotations as directed by the Sales Manager.

  • Maintain up-to-date knowledge of promotions, fare changes, flight schedules, and product offerings.

  • Coordinate with Finance, Revenue Accounting, and Airport Services to ensure seamless customer journeys and payment resolution.

  • Maintain professionalism and service excellence in line with RwandAir's customer experience standards.

  • Support ticketing counters during peak periods and operational disruptions.

  • Report system issues, fare discrepancies, and operational concerns to the appropriate authority.

Minimum Qualifications and Experience

Essential Requirements

Candidates should have:

  • A Diploma or Bachelor’s degree in Travel & Tourism, Aviation Management, Business Administration, or a related field.

  • 1–3 years of experience in airline ticketing, travel agency operations, or airline sales.

  • Hands-on experience with airline reservation and ticketing systems such as Amadeus, Sabre, or equivalent systems.

  • Experience serving B2C and/or B2B customers, including walk-in clients, call-in customers, and corporate travelers.

  • Familiarity with airline fare rules, branded fares, and ancillary products.

  • Working knowledge of IATA/BSP regulations and airline ticketing procedures.

  • Experience handling cash, POS, mobile money, and electronic payment methods.

  • Experience supporting sales promotions and commercial campaigns.

  • Basic experience in sales reporting and transaction reconciliation.

Other Desired Competencies and Skills

The ideal candidate should demonstrate:

  • Strong knowledge of airline reservation, ticketing, and fare construction principles.

  • Ability to upsell ancillary products such as seat selection, baggage, lounge access, and upgrades.

  • High accuracy and attention to detail when handling ticketing and financial transactions.

  • Strong customer service and communication skills.

  • Ability to work under pressure in a fast-paced airline environment.

  • Ability to manage multiple customer requests efficiently.

  • Strong problem-solving skills when handling booking changes and customer issues.

  • Strong compliance mindset and adherence to airline policies and audit standards.

  • Ability to accurately reconcile daily sales, payments, and ticket stock.

  • Proficiency in reservation systems, POS tools, and basic CRM platforms.

  • Ability to work effectively with Sales, Airport Services, and Call Center teams.

  • Willingness to work shifts, weekends, and public holidays when required.

  • Professional conduct and strong representation of the RwandAir brand.

How to Apply

Interested and qualified candidates should submit the following documents:

  1. Application letter addressed to the Chief HR & Administration Officer.

  2. Recent Curriculum Vitae (CV).

  3. Copies of notarized degree/diploma certificates.

  4. Relevant certificates.

  5. Copies of academic papers.

  6. Photocopy of Passport or National ID.

  7. Three referees.

Application Deadline

September 19, 2026

Important: Application documents must be submitted in PDF format only.

How to Apply Online

Applicants should submit their applications through the official RwandAir e-Recruitment portal:

Apply via RwandAir e-Recruitment

Deadline: 19 September 2026

CLICK HERE TO READ MORE AND APPLY