RwandAir Ltd Job Vacancy 2026: Tour Operator (TO) / Leisure Supply Analyst

RwandAir Ltd is Rwanda’s national flag carrier airline, operating domestic and international services across East Africa, Central Africa, West Africa, Southern Africa, Europe, and the Middle East.

As part of its expansion strategy, RwandAir is seeking a qualified, competent, and motivated professional to join its Commercial Department in the position of Tour Operator (TO) / Leisure Supply Analyst.

Job Title

Tour Operator (TO) / Leisure Supply Analyst

Department

Commercial

Reports To

Tour Operator (TO) / Leisure Supply Specialist

Location

Kigali International Airport – Town Office

Job Purpose

The Tour Operator / Leisure Supply Analyst will support data-driven decision-making across RwandAir’s leisure travel product portfolio.

The successful candidate will analyze booking trends, supplier performance, product profitability, and market competitiveness while supporting reporting, forecasting, and monitoring the effectiveness of leisure packages and tour operator partnerships across RwandAir’s destinations.

Key Duties and Responsibilities

  • Collect and analyze booking, cancellation, and revenue data related to WB Holidays and leisure partner bookings.

  • Track partner performance, including hotel occupancy, package conversion rates, and customer satisfaction scores.

  • Prepare dashboards and reports covering route-specific leisure uptake, average booking value, and top-performing destinations.

  • Evaluate the commercial impact of campaigns and bundled offers, including ROI and sales uplift.

  • Monitor the price competitiveness of RwandAir holiday packages against regional OTAs and competitors.

  • Support fare filing and pricing teams by recommending package price points based on market demand and cost inputs.

  • Provide analysis to support supplier reviews, contract renewals, and rate renegotiations.

  • Develop and maintain a centralized leisure product database covering inventory, contract timelines, and rate validity calendars.

  • Identify low-performing products or suppliers and recommend corrective actions based on trend analysis.

  • Assist in preparing route and destination readiness reports during new route launches and special campaigns.

  • Contribute to forecasting leisure sales targets based on seasonality and historical trends.

  • Support the Leisure Supply and WB Holidays teams in preparing executive presentations and product performance reviews.

  • Track customer feedback and survey results and use the findings to recommend product or supplier improvements.

  • Collaborate with digital teams to monitor click-through rates, online booking behavior, and product visibility.

Minimum Qualifications and Experience

Essential Qualifications

Candidates should have:

  • A Bachelor’s degree in Aviation Management, Economics, Tourism, Business Analytics, Finance, Statistics, Business Administration, or a related field.

  • 2–4 years of experience in airline leisure products, tour operations analytics, commercial analysis, or travel industry data roles.

  • Experience working with airline commercial functions such as Sales, Revenue Management, Pricing, Network Planning, or Distribution.

  • Exposure to flight-inclusive holiday products and airline-led leisure platforms such as WB Holidays or OTA holiday engines.

  • Experience analyzing route-level leisure demand, seasonality, and destination performance.

  • Knowledge of airline inventory concepts, including capacity, load factor, yield, and fare families.

  • Experience handling commercial data from airline systems such as PSS, MIDT, CRM, BI tools, or digital analytics platforms.

  • Experience supporting supplier performance reviews involving hotels, DMCs, and excursion providers.

  • Experience supporting route launches or seasonal capacity adjustments from a leisure-demand perspective.

  • Proficiency in Microsoft Excel and business intelligence tools such as Power BI, Tableau, or similar platforms.

Other Desired Competencies and Skills

The ideal candidate should demonstrate:

  • Strong analytical skills in evaluating leisure package performance by route, destination, season, and sales channel.

  • Ability to link leisure supply performance with flight load factors, revenue stimulation, and capacity utilization.

  • Understanding of airline commercial economics, including revenue contribution and cost-to-serve.

  • Ability to analyze pricing parity, margins, and competitiveness of airline holiday packages.

  • Strong forecasting skills for leisure demand and seasonal planning.

  • Ability to monitor supplier KPIs such as sell-through, conversion rate, margin contribution, and cancellation rates.

  • Ability to support commercial negotiations using pricing benchmarks and performance trends.

  • Strong collaboration skills with Revenue Management and Pricing teams.

  • Ability to assess promotional effectiveness and campaign ROI.

  • Strong attention to data accuracy, consistency, and commercial relevance.

  • Ability to prepare clear dashboards and management reports.

  • Strong problem-solving skills to identify underperforming destinations or suppliers and recommend corrective actions.

  • A strong commercial mindset focused on revenue growth, margin protection, and route support.

  • Good communication skills and the ability to turn data insights into actionable commercial recommendations.

How to Apply

Interested and qualified candidates should prepare the following documents:

  1. Application letter addressed to the Chief HR & Administration Officer.

  2. Recent Curriculum Vitae (CV).

  3. Copies of notarized degree/diploma certificates.

  4. Relevant certificates.

  5. Copies of academic papers.

  6. Photocopy of Passport or National ID.

  7. Three referees.

Application Deadline

September 18, 2026

Important: All application documents must be submitted in PDF format only.

How to Apply Online

Qualified candidates should submit their applications through the official RwandAir e-Recruitment portal:

Deadline: 18 September 2026

Click here to apply