Universal Bankers Kiramuruzi at BPR: (Deadline 9 May 2026)
Job Purpose
The job role is responsible for delivering comprehensive financial solutions to individual and business clients, ensuring exceptional customer service, and driving the growth of a high-quality and profitable deposit and loan portfolio. The role also focuses on maximizing cross-selling opportunities to enhance the bank’s NFI and increase product penetration per customer.
Main Responsibilities
- Build and maintain strong relationships with both personal and business clients, understanding their financial needs and providing tailored solutions.
- Drive deposit growth, loan origination, and cross-sell banking products, including personal loans, business loans, credit cards, and investment solutions.
- Open, maintain, and service both personal and business accounts while ensuring compliance with banking policies and procedures.
- Assess loan applications, provide credit counseling, and collaborate with underwriting teams to facilitate loan approvals for individuals and businesses.
- Offer personalized financial guidance, including savings strategies, cash flow management, and investment opportunities to personal and business customers.
- Ensure adherence to KYC, AML, and regulatory compliance standards in all banking transactions.
- Assist customers with routine banking transactions, troubleshoot account-related issues, and provide digital banking guidance.
- Analyze market trends, customer needs, and competitor offerings within the surroundings to enhance the bank’s product and service offerings.
- Provide guidance to branch junior staff and collaborate with cross-functional teams to improve service delivery and business performance.
- Ensure high levels of efficiency in daily banking operations, maintaining accuracy, professionalism, and customer satisfaction.
Daily Responsibilities:
- To prepare daily, weekly, and monthly personal and SME performance report
- To identify, evaluate, and address customer financial needs by mobilizing new accounts, deposits, and quality loans while monitoring facility utilization to prevent NPL migration and overdrawn accounts.
- Capture personal and SME business credit applications in Credit Quest and Cregora (or any other credit workflow)
- Mobilize deposits
- Receive and resolve customer’s complaints and enquiries.
Educational qualifications and work experience:
- Bachelor’s degree in business related field.
- Possession of Professional Qualifications in Banking is an added Advantages.
- Minimum Three (3) years of experience
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