Specialist, Fraud Mitigation at MTN Rwanda: (Deadline: 3 Aug 2026)

Mobile Money Rwanda Limited is focused on attracting, recruiting, developing, and retaining professionals that contribute meaningfully to our mission of making our customers’ lives a whole lot BRIGHTER.

We are an equal employment employer with a strong culture that is forward looking and encourages creative thinking and innovation while remaining at the forefront of the latest technology and trends.

Mobile Money Rwanda Limited is therefore Internally and Externally recruiting a highly competent and self-motivated individual for the position below. 

·      The role is responsible for the identification, investigation, and prevention of fraudulent activities across MMRL Rwanda's products, services, systems, and channels, safeguarding company revenue and protecting the business, customers, and partners from financial and reputational loss.

·      Implementation of controls that facilitate building and maintaining customer trust by preventing fraudulent activities, minimizing financial losses, and ensuring a secure, seamless, and reliable digital financial experience.

·      Ensure protection the integrity of the MMRL ecosystem by implementing effective fraud prevention controls, monitoring emerging fraud threats, and ensuring fraud risks are managed within the MMRL’s risk appetite and regulatory requirements. The Specialist is responsible for supporting the design and continuous improvement of fraud detection rules, investigation processes, and cross-functional controls to reduce revenue leakage.

·      Support law enforcement and regulatory engagements on fraud-related matters, ensuring MMRL's interests and compliance obligations are represented.

·      Prioritise fraud risk assessment and investigation, ensure correct process is followed to establish a good understanding of the fraud incidents and root causes and use this information to provide meaningful reporting to management.

·      Conduct investigations and forensic procedures, in collaboration with third parties where applicable, on priority fraud incidents to ensure that those incidents are duly and thoroughly analysed on time

·      Participate in the planning of investigations/assessments into fraud risks.

·      Compile all relevant documentation detailing fraud investigation and findings, ensuring that the report adequately describes the root causes, impact and possible risk mitigations

·      Use statistical data and other means of analysis for fraud and forensic investigations to support line analysis activities, providing meaningful information that will assist in preventing future incidents.

·      Monitor the status of recommendations made from the fraud investigation report and provide timely feedback to direct supervisor.

·      Monitor the adherence to the defined fraud investigation and forensic framework and make the appropriate escalations, if necessary, not limited to use of monitoring tools.

·      Conduct end-to-end investigations into suspected and reported fraud cases, gathering evidence, interviewing relevant parties, and preparing detailed case investigation reports.

·      Ensure fraud investigations are aligned with policies, procedures and standards to mitigate identified fraud risk.

·      Collaborate with all departments to close identified vulnerabilities and loopholes within the ecosystem.

·      Provide suggestions to enhance fraud investigation policies, procedures and standards.

·      Assist in performing Quality Assurance assessments in relation to Mobile Money Fraud and Forensic Services departments and investigations performed

·      Comply with all Information Security Policies and related documents

·      Conduct fraud awareness sessions and training for staff, agents, dealers, and partners.

·      Contributes to the development and periodic review of fraud risk policies, procedures, and controls.

·      Report security weaknesses/incidents to either the respective head of department or Information Security

·      Participate in all forms of Fraud prevention training and awareness internally and external 

• Experience within a non-traditional FinTech /ICT/Digital/Fraud Management environment, with more experience in fraud analytics, data science, or risk modelling roles.
• Proven track record of building and deploying ML models for fraud detection
• Experience with IFRS, Corporate Governance (King 4) and the COSO 2013 Internal Control Framework
• Knowledge of e-commerce and electronic payment business is advantageous.

·      Bachelor of Business Administration/Commerce Degree in Accounting/Audit/Finance/ Information Technology, Data Science

·      Professional qualifications in Certified Fraud Examiner (CIA, CPA, CMA or CISA) are advantageous