Job responsibilities

 Configure, Maintain and provide technical support for existing NIDA systems;  Install and configure server operating systems;  Monitor the performance of servers, software and hardware;  Ensure the smooth deployment of new applications;  Apply operating system updates, patches, and configuration changes;  Evaluate, test, and deploy all software and hardware upgrades to the server;  Administrate, monitor and maintain computer networks and related computing environments, including servers, computer hardware, systems software, applications software, firewalls and all configurations;  Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements;  Maintain logs related to servers as well as maintenance and repair records;  Diagnose and troubleshoot technical issues;  Provide daily support to systems users;  Train systems users and set up their accounts;  Prepare technical specifications of IT equipment relative to software required;  Generate regular reports related to ID production and civil registration;  To recommend on relevant software upgrades where necessary and provide technical advice in procurement of software;  Provide daily support to stakeholders;  Train stakeholders and set up their accounts;  Define and model data requirements business rules and operational requirements for online services;  Collaborate on information gathering, documentation and process flow for new services to be added on different platforms;  Prepare and perform use case tests prior to service deployment on different platforms;  Follow up with the implementation of NIDA services on different platforms;  Investigate and collaborate with government platform; on change required after services are deployed on different platforms;  Produce monthly, quarterly and annual reports on status of NIDA Systems;  Advise supervisor accordingly.

Qualifications

  •  
    Advanced diploma in Computer Science

    3 Years of relevant experience

  •  
    Advanced diploma in Computer Engineering

    3 Years of relevant experience

  •  
    Advanced diploma in Information and Communication Technology

    3 Years of relevant experience

  •  
    Advanced diploma in Electronics and Telecommunication Engineering

    3 Years of relevant experience

  •  
    Bachelor's Degree in Software Engineering

    3 Years of relevant experience

  •  
    Bachelor's Degree in Computer Science

    3 Years of relevant experience

  •  
    Bachelor's Degree in Computer Engineering

    3 Years of relevant experience

  •  
    Bachelor's Degree in Information and Communication Technology

    3 Years of relevant experience

  •  
    Bachelor's Degree in Electronics and Telecommunication Engineering

    3 Years of relevant experience

  •  
    Master’s Degree in Software Engineering

    1 Years of relevant experience

  •  
    Master’s Degree in Computer Science

    1 Years of relevant experience

  •  
    Master’s Degree in Computer Engineering

    1 Years of relevant experience

  •  
    Master’s Degree in Information and Communication Technology

    1 Years of relevant experience

  •  
    Bachelor's Degree in Information Management Systems,

    3 Years of relevant experience

  •  
    Master's Degree in Information Management Systems,

    1 Years of relevant experience

  •  
    Advanced Diploma in Information Management Systems

    3 Years of relevant experience

  •  
    Master's Degree in Electronics and Telecommunication Engineering

    1 Years of relevant experience

  •  
    Advanced Diploma in Software Engineering

    3 Years of relevant experience

Required competencies and key technical skills
  •  
    Resource management skills
  •  
    Problem solving skills
  •  
    Decision making skills
  •  
    Time management skills
  •  
    Risk management skills
  •  
    Results oriented
  •  
    Digital literacy skills
  •  
    Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage.
  •  
    Knowledge of database security, backup and recovery, and performance monitoring standards
  •  
    Knowledge of database technologies including but not limited to MySQL, MS SQL, PostgreSQL, Oracle, MongoDB, MariaDB
  •  
    Knowledge of cloud services including but not limited to AWS, Microsoft Azure, google cloud, IBM cloud, Oracle cloud
  •  
    Knowledge of Database command of SQL and SQL server tools
  •  
    Knowledge in practices, process and procedures relevant to system administration
  •  
    Knowledge in systems disaster recovery and redundancy
  •  
    Knowledge of virtualization technologies
  •  
    Analytical skills;
Psychometric Languages
  •  
    English
  •  
    Français
Psychometric Domains
  •  
    Problem solving

    Competence / Skills

  •  
    Decision making

    Competence / Skills

  •  
    Analytical skills

    Competence / Skills

  •  
    Time management

    Competence / Skills

  •  
    Attention and concentration

    Behavior and attitude

  •  
    Behavioral observations

    Behavior and attitude

  •  
    Conceptual capacity

    Aptitude

  •  
    Clear and Effective Communication

    Communication skills

  •  
    Conflict Resolution

    Communication skills