RwandAir Rwanda Recruitment 2026 | Baggage Services Agent – Apply Before 22 July 2026 RwandAir Ltd, the national carrier of Rwanda, is inviting qualified and motivated candidates to apply for the position of Baggage Services Agent. This is an excellent opportunity for customer-focused professionals who are passionate about aviation, airport operations, and delivering exceptional passenger service. The successful candidate will join the Ground Services Department at Kigali International Airport and play a key role in ensuring efficient baggage handling, tracking, and customer support. Job Details Position: Baggage Services Agent Organization: RwandAir Ltd Department: Ground Services Reports To: Baggage Services Supervisor Location: Kigali International Airport, Rwanda About RwandAir...
RwandAir Rwanda Recruitment 2026 | Baggage Services Agent – Apply Before 22 July 2026
RwandAir Ltd, the national carrier of Rwanda, is inviting qualified and motivated candidates to apply for the position of Baggage Services Agent. This is an excellent opportunity for customer-focused professionals who are passionate about aviation, airport operations, and delivering exceptional passenger service.
The successful candidate will join the Ground Services Department at Kigali International Airport and play a key role in ensuring efficient baggage handling, tracking, and customer support.
Job Details
Position: Baggage Services Agent
Organization: RwandAir Ltd
Department: Ground Services
Reports To: Baggage Services Supervisor
Location: Kigali International Airport, Rwanda
About RwandAir
RwandAir is the national airline of Rwanda, providing safe, reliable, and world-class air transport services. Operating from Kigali International Airport, the airline connects Rwanda to destinations across East Africa, Central Africa, West Africa, Southern Africa, Europe, and the Middle East.
As part of its continued expansion strategy, RwandAir is seeking talented professionals who are committed to excellence, innovation, and customer satisfaction.
Job Purpose
The Baggage Services Agent will provide frontline support in managing baggage-related services by assisting passengers with delayed, damaged, or missing baggage while ensuring timely reporting, tracing, and resolution.
The successful candidate will work closely with ground handling teams and utilize airline systems such as SITA WorldTracer, BRS, and Amadeus to deliver an efficient baggage service experience.
Key Responsibilities
The selected candidate will be responsible for:
Baggage Tracking
Track passenger baggage using SITA WorldTracer, BRS, and Amadeus systems.
Update baggage status daily.
Initiate tracing procedures for delayed or misrouted baggage.
Maintain accurate FF, SI, and FI records.
Baggage Tracing
Communicate with Station Managers, Ground Handling Agents (GHAs), and passengers regarding baggage status.
Monitor tracing quality and ensure timely opening and closure of baggage files.
Verify Reason for Loss (RL), Costs (CS), Fault Station (FS), and MSF entries.
Store Management
Organize baggage storage areas efficiently.
Maintain accurate records for baggage entering and leaving storage.
Ensure proper categorization by airline, destination, or flight.
Passenger Assistance & Claims
Assist passengers experiencing baggage issues.
Respond professionally to baggage-related inquiries and complaints.
Provide timely updates using available communication channels.
Documentation & Reporting
Maintain detailed baggage handling records.
Report incidents, damages, and operational issues.
Prepare daily operational reports.
Operational Coordination
Work closely with airline departments and ground operations teams.
Support smooth baggage movement across airport checkpoints.
Coordinate baggage handling for both RwandAir and partner airlines.
Baggage Handling Equipment
Monitor conveyor belts and baggage handling systems.
Ensure baggage display screens show correct flight and belt information.
Verify equipment functionality during baggage delivery.
Lost & Found Services
Help passengers recover lost or forgotten items.
Coordinate with airport departments and stations.
Use Amadeus to retrieve passenger information when necessary.
Safety & Compliance
Follow airline safety, security, environmental, and operational procedures.
Ensure compliance with aviation regulations and company policies.
Training & Development
Participate in continuous professional training.
Stay updated with industry standards and new technologies.
Support training and mentoring of new baggage service staff.
Education & Experience
Applicants should have:
Bachelor's Degree.
Certificate in Computer Applications.
Experience in customer service within the hospitality or airline industry.
Experience working in a fast-paced customer service environment.
Required Skills & Competencies
Ideal candidates should possess:
Excellent written and spoken English.
Strong customer service and communication skills.
Ability to resolve passenger issues professionally.
High attention to detail.
Strong teamwork and collaboration skills.
Good problem-solving abilities.
Computer literacy, including Microsoft Office applications.
Familiarity with airline systems such as SITA WorldTracer, BRS, or Amadeus is an added advantage.
Required Application Documents
Interested applicants should submit the following documents in PDF format only:
Application letter addressed to the Chief HR & Administration Officer
Updated Curriculum Vitae (CV)
Copies of notarized Degree/Diploma certificates
Relevant professional certificates
Copies of academic transcripts/papers
Copy of Passport or National ID
Three referees
Application Deadline
Deadline: 22 July 2026
Late applications will not be considered.
How to Apply
Submit your application online through the official RwandAir e-Recruitment Portal.
