Manager, Reporting and Analytics at MTN Rwanda: (Deadline: 4 Jul 2026)

At MTN RwandaCell, we are not just an organization; we are purpose-led and value-driven. Understanding our people’s needs and aspirations is the key to creating work experiences that delight you daily at work. Our commitment to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life is what sets us apart.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be it is in our DNA.

As an organization, we are on a mission to create an exciting and rewarding place to work. We want our people to be themselves, thrive in a positive environment, and ignite their full potential. We believe in building a workplace founded on relationships and achieving a purpose greater than our own. This is the experience we want you to have with us.

Our commitments go beyond an organizational promise. Our leadership and managerial ethos involve meaningfully partnering with our employees, customers, and stakeholders with a vision to realize our shared goals.

We are delighted you are considering us as your career partner to make a mark in the world. We look forward to your application. Therefore, we are hiring a highly skilled and self-motivated candidate for the COP & CEX department position below, both internally and externally.

•     Responsible for leading the reporting and analytics function, delivering accurate, timely and insightful management and performance reporting across MTN R.
•     Drives a single source of truth, automated dashboards and self-service analytics that turn data into decisions for business, commercial, finance and operations stakeholders.
•     Partners with Finance, Technology/Data, Commercial and business units to define metrics, ensure data quality and embed an insight-driven, performance-management culture aligned to MTN R standards.

·      Management & Performance Reporting: Own the production of accurate, timely management, performance and KPI reporting (daily, weekly, monthly) for business and leadership.

·      Executive Reporting Packs: Prepare executive, board and month-end reporting packs for Customer Operations and Customer Experience department with clear commentary, trends and insight.

·      Dashboards & Visualisation: Design, build and maintain automated dashboards and visualisations (e.g. Power BI / Tableau) for self-service access to insight for the department.

·      Business & Commercial Analytics: Deliver analysis on sales trends, revenue, subscriber Registration, and product performance in all customer touch points to support decisions.

·      Advanced & Predictive Analytics: Develop forecasting, segmentation, trend and predictive analysis to support planning.

·      KPI Framework & Scorecards: Define and maintain the KPI framework, scorecards and targets in partnership with business owners within Customer Operations and CEX department.

·      Single Source of Truth & Data Governance: Define metric definitions, business rules and a governed single source of truth; ensure consistency across reports.

·      Data Quality & Validation: Ensure data accuracy, completeness and validation; investigate and resolve discrepancies with data and source teams.

·      Data Pipelines & Integration: Partner with Technology / Data to define data requirements, sources and pipelines (ETL) for reliable reporting.

·      Reporting Automation: Automate manual and recurring reports to improve speed, accuracy and efficiency.

·      Insight & Recommendations: Translate data into clear insights, trends and recommendations for stakeholders.

·      Self-Service Analytics Enablement: Enable and train business users on self-service reporting tools and correct interpretation of data.

·      Report Catalogue & Documentation: Maintain a catalogue and documentation of reports, metric definitions and data sources.

·      Data Requests & Ad-hoc Analysis: Manage and prioritise ad-hoc data requests and deliver timely, accurate analysis.

·      Stakeholder Management: Partner with Finance, Commercial, Technology and business units to understand needs and deliver fit-for-purpose reporting.

·      Compliance, Data Protection & Access: Ensure reporting and analytics comply with data-protection, confidentiality, access-control and governance requirements.

·      Leadership & People Management: Lead and develop reporting and analytics staff; build a culture of accuracy, curiosity and continuous improvement.

·      Prepares and submits regular reporting and analytics performance updates to the line manager.

·      Monitor credit exposure and concentration risk by segment, product, and key accounts; recommend risk-mitigation actions such as deposits, revised payment terms, and credit limit adjustments.

·      Set portfolio-level KPIs including Days Sales Outstanding (DSO), bad-debt ratio, recovery rates, and ageing profile — and ensure robust governance, controls, and reporting.

·      Monitor, analyse and report ageing of debtor’s books ensuring accuracy, reduced overdue amounts and collections levels maintained

·      Provide clear, insightful reporting to the HOD, ExCo, and Board on collections performance, credit risk, bad debt, write-offs, and emerging trends.

·      6+ years’ experience with 2+ years leading reporting, business intelligence or analytics, preferably in telecoms, fintech or services.

·      Strong experience with BI tools, SQL and large datasets.

·      Bachelor’s degree in finance, Statistics, Economics, Data Science, Computer Science or related field.

·      Master’s Degree or MBA is an advantage. BI/analytics certifications (Power BI, SQL and similar) are advantageous.

·      Fluent in English; Kinyarwanda is an advantage.