IT Officer (Software & Hardware) at UMUCYO SACCO RWAMAGANA: (Deadline 10-08-2026)

IT Officer (Software & Hardware) at UMUCYO SACCO RWAMAGANA: (Deadline 10-08-2026) VACANCY ANNOUNCEMENT Background UMUCYO SACCO RWAMAGANA is a District Savings and Credit Cooperative (D-SACCO) established through the consolidation of the fourteen (14) Umurenge Savings and Credit Cooperatives (U-SACCOs) operating within Rwamagana District, in line with the Government of Rwanda's SACCO Consolidation Framework and under the regulatory supervision of the National Bank of Rwanda (BNR). The institution is committed to providing accessible, reliable, and innovative financial services that promote financial inclusion and improve the socio-economic well-being of its members. To strengthen its team and support the achievement of its strategic objectives, UMUCYO SACCO RWAMAGANA invites...

IT Officer (Software & Hardware) at UMUCYO SACCO RWAMAGANA: (Deadline 10-08-2026)

VACANCY ANNOUNCEMENT

Background

UMUCYO SACCO RWAMAGANA is a District Savings and Credit Cooperative (D-SACCO) established through the consolidation of the fourteen (14) Umurenge Savings and Credit Cooperatives (U-SACCOs) operating within Rwamagana District, in line with the Government of Rwanda's SACCO Consolidation Framework and under the regulatory supervision of the National Bank of Rwanda (BNR). The institution is committed to providing accessible, reliable, and innovative financial services that promote financial inclusion and improve the socio-economic well-being of its members.

To strengthen its team and support the achievement of its strategic objectives, UMUCYO SACCO RWAMAGANA invites applications from qualified, competent, committed, proactive, and self-motivated individuals to fill the following position.

IT OFFICER (SOFTWARE & HARDWARE)

Position name: IT Officer (Software & Hardware)

Reporting to: Head of Operations.

Number of positions:1

Job summary

The IT Officer (Software & Hardware) is responsible for ensuring the efficient operation, maintenance, security, and continuous improvement of UMUCYO SACCO RWAMAGANA's information technology infrastructure. The role supports both software applications and hardware systems used across the Head Office, branches, and sub-branches to ensure uninterrupted delivery of financial services.

The officer installs, configures, maintains, and troubleshoots computer hardware, operating systems, banking applications, network devices, printers, and other ICT equipment. The position also provides technical support to staff, safeguards information assets through appropriate cybersecurity practices, performs system backups, monitors IT performance, and ensures compliance with internal IT policies, regulatory requirements, and best practices.

The IT Officer works closely with CBS vendors, third-party service providers, and internal departments to resolve technical issues, implement system upgrades, and support digital transformation initiatives. The role contributes to maintaining business continuity, enhancing operational efficiency, and ensuring that technology effectively supports UMUCYO SACCO RWAMAGANA's strategic objectives and service delivery to its members.

Responsibilities & tasks

To work diligently on the assigned work on time and to produce results;
To comply with the instructions of the employer or his/her representative;
To take good care of and manage the equipment assigned to him/her in his/her work;
To be at work and respect working days and hours;
To maintain the confidentiality of work;
To provide basic identification documents before starting work;
To follow the principles and codes of conduct governing the business activities of the Cooperative;
First line support for all computer and related hardware components for all branch staff at headquarter, branches and outlets;
Responds in a timely manner to service issues and requests;
Reviews vendor contracts and coordinates IT hardware purchases;
Ensures proper maintenance of computers peripherals, printer and all other hardware;
Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems;
First line support for all network and software (especially 1st level support for CBS) for all branch staff at headquarter, branches and outlets;
Responds in a timely manner to service issues and requests;
Setting up accounts for new users;
Reviews vendor contracts and coordinates IT software purchases;
Assist to install software, network, internet, e-mail, printer for all responsible branches;
Ensure proper maintenance of networking, internet & e-mail, security, backup and recovery;
Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems;
Performances regular system checks to mitigate operational risk;
Any other duty that does not conflict with the laws and regulations as requested by the IT Operator or his/her superior authority.

Required Skills

Strong cash handling and numerical accuracy skills
Excellent customer service and interpersonal skills
High level of integrity, honesty, and confidentiality
Attention to detail and ability to detect errors or irregularities
Good communication skills (verbal and written)
Ability to work under pressure and meet deadlines
Basic computer skills, especially in MS Excel and core banking systems
Teamwork and willingness to support other branches when assigned

Qualification Criteria / Job Requirements

Bachelor’s degree in IT/MIS.
Minimum one-year working experience in IT/Network field for MFIs/Banks.
Good understand of banking operation.
Good knowledge of WAN network, domain user management.
Good integrity, positive attitude, helpful, high commitment, competence and motivation.
Willing to travel to responsible branches and outlets.

How to apply

The vacancies are open from 21st July to 10th August 2026. The interested candidates should submit their application documents (all in one PDF Document) via email recruitment.umucyosacco@gmail.com , not later than 10th August 2026 (05:00 pm).

Application Documents required: