IT Lead at Wicloud: (Deadline 31-07-2026) IT LEAD COMPANY INTRODUCTION We are, Wicloud, established in mid-2022, with over 1000 employees across 3 offices in the international. Wicloud dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, and Microsoft Office 365. YOU WILL: 1. IT Operations & Governance Oversee end-to-end IT operations in Kigali. Establish clear IT governance, roles, responsibilities, and escalation mechanisms Ensure timely incident reporting, coordination, and resolution for major IT issues Provide regular IT status, risk, and improvement reports to...
IT Lead at Wicloud: (Deadline 31-07-2026)
IT LEAD
COMPANY INTRODUCTION
We are, Wicloud, established in mid-2022, with over 1000 employees across 3 offices in the international. Wicloud dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively
tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, and Microsoft Office 365.
YOU WILL:
1. IT Operations & Governance
Oversee end-to-end IT operations in Kigali.
Establish clear IT governance, roles, responsibilities, and escalation mechanisms
Ensure timely incident reporting, coordination, and resolution for major IT issues Provide regular IT status, risk, and improvement reports to management
Ensure office and production environments meet business SLA requirements
Own IT asset lifecycle management (procurement, deployment, inventory, retirement)
Manage external vendors and service providers
3. Information Security & Compliance
Implement and maintain IT security and compliance controls required for business lines
Support internal audits, customer reviews, and compliance assessments
Define and enforce IT security policies, incident response plans, and awareness programs
Ensure proper access control, identity management, and data protection
4. AI Enablement & Innovation
Identify and implement AI solutions to enhance IT operations and productivity
Drive adoption of AI tools to optimize internal workflows and service delivery
Collaborate with stakeholders to integrate AI into support and business processes
5. Team Leadership & Development
Lead and manage IT teams across multiple offices
Set clear performance objectives and accountability mechanisms
Improve execution, professionalism, and internal service credibility of the IT function Build standardized processes to reduce dependency on individuals
6. Cross-functional & International Communication
Work closely with business, compliance & security, operations teams and other functional teams
Communicate effectively in English with oversea leadership team
Translate and report technical issues into structured, business-oriented updates for non-technical stakeholders
OUR IDEAL CANDIDATES:
Required
Bachelor’s degree or above in Computer Science, Information Systems, or related fields
6+ years of IT experience, including 2 - 3 years in an IT Lead or equivalent role
Hands-on experience in IT infrastructure & operations, with solid knowledge of ITSM and security compliance
Practical experience applying AI in operations / productivity
Strong written and spoken English skills
Technical & Professional Skills
Proven experience managing IT for multi-site or mid-to-large organizations (500+ employees) is a nice-to-have
Solid foundation in networking, systems, and enterprise IT environments
Familiarity with ITSM processes (Incident, Problem, Change Management)
Hands-on experience with information security and compliance in international service environments
Cloud platform experience (e.g., Microsoft Azure) is a strong plus Leadership & Personal Attributes (Critical)
Strong ownership mindset and risk awareness
Proactive, structured, and execution-driven
Able to lead teams with authority and credibility
Comfortable working under high standards and client scrutiny AI-related Experience
Generative AI
o Experience with LLM tools (e.g., ChatGPT, Copilot, Gemini)
