Apprentice, Business Intelligence at MTN Rwanda: (Deadline: 30 Jun 2026)

At MTN RwandaCell, we are not just an organization; we are purpose-led and value-driven. Understanding our people’s needs and aspirations is the key to creating work experiences that delight you daily at work. Our commitment to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life is what sets us apart.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be it is in our DNA.

As an organization, we are on a mission to create an exciting and rewarding place to work. We want our people to be themselves, thrive in a positive environment, and ignite their full potential. We believe in building a workplace founded on relationships and achieving a purpose greater than our own. This is the experience we want you to have with us.

Our commitments go beyond an organizational promise. Our leadership and managerial ethos involve meaningfully partnering with our employees, customers, and stakeholders with a vision to realize our shared goals.

We are delighted you are considering us as your career partner to make a mark in the world. We look forward to your application. Therefore, we are hiring a highly skilled and self-motivated candidate for the EBU department position below, both internally and externally.

The Business Intelligence Apprentice is responsible for delivering integrated, forward-looking business intelligence, performance management, and advanced analytics capabilities to enable data-driven decision-making, revenue acceleration, and operational efficiency within the Enterprise Business Unit (EBU).

The role goes beyond reporting to act as a strategic business partner, translating complex data into commercial insights, predictive intelligence, and actionable recommendations that drive enterprise revenue growth, customer value, and market leadership.

·      Own and continuously enhance end-to-end EBU performance dashboards covering revenue, pipeline, funnel conversion, ARPU, retention, and product performance.

·      Integrate sales funnel analytics (pipeline → closure → revenue realization) to support enterprise growth.

·      Provide variance analysis with clear commercial drivers and risk/opportunity identification.

·      Deliver standardized and automated reporting packs for EXCO, Group, and regulatory stakeholders.

·      Conduct deep-dive analytics on customer lifecycle, revenue quality, and profitability by segment and solution.

·      Identify revenue leakage, upsell/cross-sell opportunities, and pricing optimization levers.

·      Lead segmentation and clustering models to refine go-to-market strategies.

·      Translate insights into clear commercial actions for Sales and Product teams.

·      Design and deliver scalable BI solutions and data models using Power BI, Tableau, and enterprise data platforms.

·      Build automated data pipelines and reporting layers (SQL-based) to minimize manual intervention.

·      Drive implementation of self-service BI capabilities for business users across EBU.

·      Collaborate with Technology/IT to align BI architecture with Group data strategy.

·      Maintenance & Enhancement: Maintain, refactor and enhance existing front-end and back-end applications; reduce technical debt and improve stability over time.

·      Documentation & Knowledge Sharing: Produce and maintain technical documentation, API specifications and configuration notes; share knowledge and contribute to reusable components and team standards.

·      Continuous Improvement & Learning: Keep up to date with relevant front-end and back-end technologies, frameworks and tools; proactively propose improvements to code, architecture, processes and developer workflows.

·      Develop predictive models for: Revenue forecasting, Churn prediction, Demand and capacity planning

·      Introduce machine learning use cases across customer analytics and sales optimization.

·      Embed data-driven forecasting into business planning cycles.

·      Ensure consistency, accuracy, and governance of all enterprise data assets.

·      Drive establishment of a single, reconciled source of truth for EBU performance.

·      Improve data quality through validation frameworks and process automation.

·      Track competitor offerings, pricing benchmarks, and enterprise solution trends.

·      Analyze macroeconomic and regulatory impacts on enterprise performance.

·      Provide data-driven input into:

o  Go-to-market strategy

o  Product development

o  Strategic planning

·      Act as a trusted analytics advisor to Sales, Product, Finance, and EBU Leadership.

·      Support deal analytics, large contract evaluations, and profitability assessments.

·      Provide insight-led support for key enterprise bids and strategic initiatives.

·      Translate insights into clear executive narratives for management presentations.

·      Experience in Business Intelligence, Data Analytics, or Performance Reporting.

·      Experience within telecommunications, fintech, or technology-driven industries is preferred.

·      Strong experience in SQL, database management, and BI visualization tools such as Power BI or Tableau.

·      Advanced proficiency in Microsoft Excel and PowerPoint

·      Experience with Python, R, machine learning, or big data tools is an added advantage

·      Bachelor’s degree in Statistics, Data Science, Computer Science, Economics, Business Analytics, Mathematics, or related field.