4 Job Positions of IT Help Desk Officer at Rwanda Information Society Authority (RISA): (Deadline 19 May 2026)

Job responsibilities

• • Advanced diploma in Software Engineering

    0 Year of relevant experience

• • Advanced diploma in Computer Science

    0 Year of relevant experience

• • Advanced diploma in Computer Engineering

    0 Year of relevant experience

• • Advanced diploma in Information and Communication Technology

    0 Year of relevant experience

• • Advanced diploma in Electronics and Telecommunication Engineering

    0 Year of relevant experience

• • Bachelor’s Degree in Software Engineering

    0 Year of relevant experience

• • Bachelor’s Degree in Computer Science

    0 Year of relevant experience

• • Bachelor’s Degree in Computer Engineering

    0 Year of relevant experience

• • Bachelor’s Degree in Information and Communication Technology

    0 Year of relevant experience

• • Bachelor’s Degree in Electronics and Telecommunication Engineering

    0 Year of relevant experience

• • Advanced Diploma in Information Management System

    0 Year of relevant experience

• Bachelor’s degree in Information Management system

  0 Year of relevant experience

Required competencies and key technical skills

• • Resource management skills

• • Problem solving skills

• • Decision making skills

• • Time management skills

• • Risk management skills

• • Results oriented

• • Digital literacy skills

• • Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage

• • Proficiency in Internet technologies and IT infrastructure (TCP/IP), WAN, LAN, MPLS, fixed and mobile telecommunications networks

• • Ability to convert high-level customer needs into a technical development strategy

• • Ability to manage and troubleshoot TCP / IP networking issues

• • Ability to repair PCs and other hardware equipment

• • Good understanding of ICT specifications for different equipment, PCs, Printers, scanners, etc.;

• • Experience in Desktop Support, Network Administration, System Administration

• • Analytical skills;

• Certifications in A++, N++, MCIP, MCSA, CCNA are an added advantage