11 Job Positions at BPR: (Deadline 9 May 2026)

3 Job Positions of Contact Center Agents at BPR: (Deadline 9 May 2026)

Job Purpose

To promptly and conclusively offer support to all to Contact Centre in terms of resolving queries and complaints that need further investigations in the Bank.

Main Responsibilities

Plan and execute impactful events and sponsorships.
To be available and able to respond in a prompt, friendly, supportive helpful and timely manner to all customers who contact BPR (via telephone, email, web, or written communication, etc)
Analyze, investigate and follow up on customer complaints/issues to full closure in liaison with responsible Units, while keeping Customers regularly updated.
Actively represent the customer throughout the organization, highlighting trends, suggesting and implementing improvements and feeding back to team mates.
Provide customers with fast, accurate, relevant and useful information regarding all aspects of the KCB Group Products and Services in line with the Customers feedback.
Ensure that all customer queries, problems and complaints are fully resolved within the team as a ‘One Stop Shop’ service.
Use sound judgment and take decisions that will meet customer expectations while striving to achieve win/win outcome for the Customer and the Bank.
Provide support to all touch-points and Customer Service Units in the bank (Branches, Head Office Units and subsidiaries) to meet Customer expectations.
Update all customer records in CRM.
Providing Customers with service/product offers/alternatives and ensuring closure.
Strive to continually improve personal performance in order to achieve individual, team and departmental SLA’s and KPI’s.2 years Minimum experience in Having worked in a civil engineering company, property valuation or any close related field.

Daily Responsibilities:
Reading and familiarizing with all banks ‘circulars and any other internal communication.
Logging in to CRM all calls received/made & follow up on the resolutions of all the calls received once escalated to other departments.
Responding to customers queries through all the medium assigned.
Conducting third party escalations and liaisons. (IT, CPC, Card centre, Branches, subsidiaries other business/support units).
Adhering to assigned schedules.

Educational qualifications and work experience:
Bachelor’s level degree in any business- related field.
1 years Minimum experience in Customer facing role.
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Database Admin at BPR: (Deadline 9 May 2026)

Job Purpose

The database administrator is responsible for ensuring high performance, high availability, integrity, and security of database systems in BPR Bank. These databases will run on diverse technologies such as Oracle, MySQL, MS SQL and other relational databases.

Main Responsibilities

Manage and support high performance, highly available and mission critical database platforms for the Core Banking, Digital channels, and other systems.
Manage SQL Server and MySQL instances, both in clustered and non-clustered configurations
Ensure high levels of performance, availability, sustainability, and security
Refine and automate regular processes, track issues, and document changes
Assist developers with query tuning and schema refinement
Provide 24×7 support for critical production systems
Review and design database structures to support business requirements including logical and physical database modeling.
Install, configure and maintain database instances, creates various database objects, create users with appropriate roles and levels of security.
Implement database security policies that are consistent with laid security guidelines.
Implement and perform database backup and recovery strategies that meet recovery and availability requirements.

Determine appropriateness of data for storage and optimum storage organization.

Daily Responsibilities.

Running, managing and securing all bank applications databases and timely support to the business across the Bank.
Implementation of database solutions to achieve optimum performance with High Availability and quick recovery for disaster in order to ensure Business continuity.
Monitoring and providing security control of data management systems to ensure optimal performance as well as protection of information assets.
Providing technical management support to other IT and business units in implementing of projects.

Educational qualifications and work experience:
Bachelor’s level degree in ICT related field or Electrical Engineering;).
Professional Qualifications in Oracle Databases (OCP) MySQL, MS SQL, Hadoop, Cloud certifications.
3 years Minimum experience in Oracle Database Administration, MySQL administration, Experience Data warehousing.

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Core Banking, Development and Systems Integration Manager at BPR: (Deadline 9 May 2026)

Job Purpose

The T24 Development and Systems Integration Manager will be responsible for leading the design, development and deployment of core banking customizations and product implementations at an enterprise level. These applications are often high-volume, mission critical systems and will provide an exposure to a broad range of technologies across all layers of architecture in Java, Basic, Containerized Core Banking, Card Systems and Financial Reporting. Works independently or collaborate with teams across the development organization to understand the functional requirements and translate them into shippable products. In addition, he/she will be a technical lead in many projects and a thought leader in the integrations and software development practice.

Main Responsibilities

Overseeing T24 Analysis and Development and ensuring that the bank standards are adhered to.
Provide Nurturing and guidance to T24 and API Gateway developers and ensuring continuity in the unit. Develop systems and systems integrations on the bank’s integrations middleware stack using Java, Jbasic, and RedHat Integration technologies and tools to drive business.
Work closely with product owners and business analysts and solution architects during requirements engineering phase to understand and document functional and non- functional requirements.
Expose integration interfaces from the core banking using Temenos Web Services (TWS) and connect to third party utilities from core banking to gateway.
Implement and support all customizations and initiatives across the group business i.e. DFS, Retail, Corporate, Operations, Credit and subsidiaries.
Work together with Group Enterprise Architecture teams to analyze product requirements and design best-fit architectures and solutions guided by KCB policies and industry best practices and standards.
Identify, champion, and implement innovative solutions that exploit existing business opportunities and mitigate existing risks. Specify and ensure application controls are incorporated during design of the software in order to check on risk exposure.
Accountable for development and timely delivery of quality applications and software solutions from requirements definition, review of solution design (SDD) and interface specification documents (ISD), user test planning and review, defect tracking, and ensuring closure project.
Analyze and fix software applications bugs and defects and contributes towards ensuring high availability, scalability, fault tolerance and resilience of production solutions and applications.
Design, develop unit test plans and perform unit and scenario testing for application code bases and work with technology operations and support teams to handover system support skills and documentation and formulate OLA agreements with level 3 support. Daily Responsibilities:
Software development using the following technology stack; JAVA, spring, CAMEL, React, JSON, Mongo db.
Core Banking development, customizations TAFC, TAFJ, Basic ie. T24, Sopra
Integrations to Core Banking through SOAP and REST. Card System Integrations and Functional processing on Card Switch.
Develop technical documents and handbooks to accurately represent application design and code. Write high quality source code to program complete applications within deadlines.
Perform unit and integration testing before launch. Conduct functional and non-functional testing.
Prepare and execute all phases of the Agile Scrum to agreed standards and specifications.

Educational qualifications and work experience:
Bachelor’s level degree in B.Sc. Information Technology / Computer Science or related field.
Professional Qualifications Scrum, certification, ITIL, T24 certification, Linux/RedHat certification.
Master’s Degree in any related field is an added advantage.
7 years Minimum experience in Software development in Banking, Experience developing enterprise grade highly scalable Java based applications and Banking operations.

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Foundation Manager at BPR: (Deadline 9 May 2026)

Job Purpose

Reporting to the Corporate Affairs Manager, the Foundation Manager leads the organization’s philanthropic and social responsibility programs, ensuring alignment with corporate values and community needs. This role involves managing partnerships with NGOs, community organizations, and government agencies to implement impactful initiatives. The Foundation Manager oversees the planning, execution, and evaluation of projects, ensuring that resources are allocated efficiently and objectives are met.

Main Responsibilities

Develop the foundation’s strategy and align it with the bank’s goals.
Plan and manage community outreach programs and projects.
Build partnerships with NGOs and other sector stakeholders.
Oversee the foundation’s budget and resource allocation.
Monitor and evaluate the impact of initiatives.
Prepare reports and updates for internal and external stakeholders.
Drive employee participation in corporate social responsibility (CSR) programs.
Represent the foundation at all external and partner events.
Identify opp
ortunities for new impactful community initiatives.
Ensure compliance with legal and regulatory requirements for CSR activities.

Daily Responsibilities
Monitor and evaluate the impact of initiatives.
Track progress on
ongoing community projects.
Coordinate meetings with project partners.
Review budgets and expenses for foundation activities.
Draft reports on project outcomes.
Engage with internal teams to plan CSR initiatives.

Educational qualifications and work experience:
Bachelor’s level degree in Communications / Public Relations /Marketing/Business Administration.
Professional Qualifications in ESG, Community Development, Sustainability
3 years Minimum experience in Partnership strategy, ESG and Sustainability strategy, Stakeholder management and Community Development Initiative planning.

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Internal Surveyor at BPR: (Deadline 9 May 2026)

Job Purpose

Reporting to the Head of Marketing and Corporate Affairs, the Brand Experiences Manager focuses on creating memorable and engaging brand moments through events, sponsorships, and activations. This role ensures that all brand experiences are strategically designed to resonate with target audiences and align with business objectives.

Main Responsibilities

To appraise prospective fundable construction infrastructure projects and monitors the performance of those projects financed by the bank.
To carry out regular valuation and or counter –valuation of the bank’s assets and those offered to the bank as securities;
To carry out technical visits of projects under construction, provide technical support at both the study stage and the implementation stage of maintenance or rehabilitation of the bank’s buildings;
To provide technical support in any construction engineering upon the request of the bank

Educational qualifications and work experience:
Bachelor’s level degree in Civil Engineering,Quantity Surveying,Estate Management&Valuation).
Master’s Degree is a related field an added advantage.
2 years Minimum experience in Having worked in a civil engineering company, property valuation or any close related field.

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Manager Card Acquiring at BPR: (Deadline 9 May 2026)

Job Purpose

Responsible for the strategy, growth, profitability, and the overall leadership of the Card Acquiring business with the aim of ensuring that the business remains profitable, competitive, and promptly reacts to the changes in both the internal and external environment. The role reports to Senior Manager Channels & Card Business Delivery.

Main Responsibilities

Provide leadership in business development and lead the execution of the Card Acquiring strategy for the Bank.
Responsible for portfolio growth through a series of aggressive Merchants acquisition, sales, and relationship management activities.
Implementation of strategic plans for new program requirements and design solutions for acquiring, growing, and retaining business.
Monitor and manage customer complaints for both online and physical merchants, constantly reviewing service delivery standards and positioning branch staff in order to ensure maintenance of the highest service standards that keep the Bank ahead of competition.
Reviewing and analyzing MIS Reports for monitoring recruitment, sales performance, and profitability on a daily, weekly, and monthly basis.
Coordinate with Cards Center and IT for any support required by a merchant or complaints reported regarding merchant POS and/or cards.
Conduct Market research to identify competitive information on new developments in the market and suggest any developments and enhancements related to the overall Acquiring business. Work closely with Marketing team on required marketing material to promote acquiring business and ensure proper display and awareness at merchant level.
Manage the merchant collection process for cardholder payments to merchants as well as any payments.
Training of merchants in conjunction with Retail and Branch teams to ensure quality service standards are maintained.

Daily Responsibilities:
Acquisition of new merchants – identify lucrative business segments and recruit new merchants.
Setting up recruited merchants and ensure timely delivery of POS loaded with right applications.
Merchants visits to ensure proper relationship management.
Monitor merchant daily performance – transactions, volumes, revenues.
Merchants service quality assurance through timely query and/or complaint resolution.

Educational qualifications and work experience:
Bachelor’s level degree Business Related/Economic Related
Professional Qualifications CPA/CFA or business related is an added advantage
Master’s Degree in a related field an added advantage.
5 years Minimum experience Sales & lead generation, Customer relationship management, Banking operations, card operations, dealing with agents or merchants.

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Senior Manager Channels & Card Business Delivery at BPR: (Deadline 9 May 2026)

Job Purpose

Responsible for the overall leadership, management, growth and profitability of the Card Issuing, ATM, and Acquiring business while championing utilization of card acquiring & issuing and driving an effective migration of customers to electronic business channels in line with the bank’s digital banking strategy.

Main Responsibilities

Proactively drive the strategic direction and growth of the Card Issuing and Acquiring business, ensuring delivery of ATM, card issuing, and acquiring services in line with the Bank’s objectives, while leading sales and growth strategy development.
Forecast, plan, implement and monitor all sales, costs, and expenditure activities within a set budget and proactively and promptly device remedial actions to surpass the budgeted performance.
Lead, organize, and develop the Cards and Acquiring team, embedding a strong performance management culture through coaching, mentoring, and continuous capability development to ensure optimal business delivery.
Coordinate end‑to‑end card issuing and acquiring operations and liaise with other departments for all requirements.
Drive adoption and active usage of cards and acquiring solutions to maximize transaction volumes, values, and commission income across POS, e‑commerce, and ATM channels.
Aggressively grow the merchant acquiring and cardholder base, ensuring effective migration of customers from cash and branch‑based transactions to card‑enabled digital payment channels.
Identify and pursue business development opportunities for cards and acquiring products by collaborating with key departments to align offerings with customer and merchant needs.
Ensure high‑quality service delivery across card issuing and acquiring channels, maintaining strong relationships with service providers and enforcing adherence to agreed Service Level Agreements (SLAs).
Deliver a superior customer and merchant experience by closely monitoring ECRM cases, ensuring timely
resolution within SLAs, and conducting periodic root‑cause analysis to improve NPS and reduce customer effort scores for card channels. Ensure full compliance with internal policies, card scheme rules, and regulatory requirements to mitigate operational, financial, and reputational risks within the card business.

Daily Responsibilities:
Drive the recruitment and onboarding of merchants into the acquiring business and issuance of cards to customers across target segments to expand the BPR Bank ecosystem.
Monitor daily performance of the Cards and Channels business by tracking revenues, costs, transaction volumes, and profitability across acquiring, issuing, and ATM services.
Drive business growth by increasing the number of active cardholders and merchants, as well as transaction volumes and values across cards (issuance and acquiring) and ATM channels.
Manage and resolve customer and merchant escalations received through ECRM, phone, or email, ensuring timely resolution and that all cases are properly logged in ECRM for effective tracking, reporting, and root cause analysis.
Coordinate with internal stakeholders and external partners (processors, schemes, and vendors) to ensure service availability, compliance with card scheme rules, and continuous improvement of card issuing and acquiring operations.

Educational qualifications and work experience:
Bachelor’s level degree Business Related/Technology Related
Master’s Degree in a related field an added advantage.
7 years Minimum experience Sales, Digital financial services, Credit analysis and lending, Relationship management, Managing teams.

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Universal Bankers Kiramuruzi at BPR: (Deadline 9 May 2026)

Job Purpose

The job role is responsible for delivering comprehensive financial solutions to individual and business clients, ensuring exceptional customer service, and driving the growth of a high-quality and profitable deposit and loan portfolio. The role also focuses on maximizing cross-selling opportunities to enhance the bank’s NFI and increase product penetration per customer.

Main Responsibilities

Build and maintain strong relationships with both personal and business clients, understanding their financial needs and providing tailored solutions.
Drive deposit growth, loan origination, and cross-sell banking products, including personal loans, business loans, credit cards, and investment solutions.
Open, maintain, and service both personal and business accounts while ensuring compliance with banking policies and procedures.
Assess loan applications, provide credit counseling, and collaborate with underwriting teams to facilitate loan approvals for individuals and businesses.
Offer personalized financial guidance, including savings strategies, cash flow management, and investment opportunities to personal and business customers.
Ensure adherence to KYC, AML, and regulatory compliance standards in all banking transactions.
Assist customers with routine banking transactions, troubleshoot account-related issues, and provide digital banking guidance.
Analyze market trends, customer needs, and competitor offerings within the surroundings to enhance the bank’s product and service offerings.
Provide guidance to branch junior staff and collaborate with cross-functional teams to improve service delivery and business performance.
Ensure high levels of efficiency in daily banking operations, maintaining accuracy, professionalism, and customer satisfaction.

Daily Responsibilities:
To prepare daily, weekly, and monthly personal and SME performance report
To identify, evaluate, and address customer financial needs by mobilizing new accounts, deposits, and quality loans while monitoring facility utilization to prevent NPL migration and overdrawn accounts.
Capture personal and SME business credit applications in Credit Quest and Cregora (or any other credit workflow)
Mobilize deposits
Receive and resolve customer’s complaints and enquiries.

Educational qualifications and work experience:
Bachelor’s degree in business related field.
Possession of Professional Qualifications in Banking is an added Advantages.
Minimum Three (3) years of experience

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Universal Bankers Rutare at BPR: (Deadline 9 May 2026)

Job Purpose

Main Responsibilities

Build and maintain strong relationships with both personal and business clients, understanding their financial needs and providing tailored solutions.
Drive deposit growth, loan origination, and cross-sell banking products, including personal loans, business loans, credit cards, and investment solutions.
Open, maintain, and service both personal and business accounts while ensuring compliance with banking policies and procedures.
Assess loan applications, provide credit counseling, and collaborate with underwriting teams to facilitate loan approvals for individuals and businesses.
Offer personalized financial guidance, including savings strategies, cash flow management, and investment opportunities to personal and business customers.
Ensure adherence to KYC, AML, and regulatory compliance standards in all banking transactions.
Assist customers with routine banking transactions, troubleshoot account-related issues, and provide digital banking guidance.
Analyze market trends, customer needs, and competitor offerings within the surroundings to enhance the bank’s product and service offerings.
Provide guidance to branch junior staff and collaborate with cross-functional teams to improve service delivery and business performance.
Ensure high levels of efficiency in daily banking operations, maintaining accuracy, professionalism, and customer satisfaction.

Daily Responsibilities:
To prepare daily, weekly, and monthly personal and SME performance report
To identify, evaluate, and address customer financial needs by mobilizing new accounts, deposits, and quality loans while monitoring facility utilization to prevent NPL migration and overdrawn accounts.
Capture personal and SME business credit applications in Credit Quest and Cregora (or any other credit workflow)
Mobilize deposits
Receive and resolve customer’s complaints and enquiries.

Educational qualifications and work experience:
Bachelor’s degree in business related field.
Possession of Professional Qualifications in Banking is an added Advantages.
Minimum Three (3) years of experience
CLICK HERE TO READ MORE AND APPLY

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11 Job Positions at BPR: (Deadline 9 May 2026)