Senior Software Developer at MInistry of Justice (MINIJUST): (Deadline 16 Sep 2026)

Interview IECMS users during telephone calls to obtain information useful in providing effective solutions • Manage inbound calls to ensure effective and timely resolution of IECMS user issues • Place outbound calls to verify IECMS users satisfaction • Escalate complex issues to more experienced IECMS team for proper resolution • Support personnel, and act as focal point when endusers face hardware, software, or system issues • Provide phone, remote access, and desktop support to IECMS users. • Track assigned tasks throughout problem solving life cycle using the institution’s Help Desk system. Must maintain accurate and timely service tickets. • Maintain records of inquiries or complaints as well as logs of interaction with customers • Calm end-users and ensure their challenges or issues are addressed properly . perform any other task directed by his/her supervisor NB: having Minimum of 1 year of experience in an IT Support and/or call center environment, especially in ICT industry • Previous experience in a customer support role • Having experience in Desktop Support, Network Administration, System Administration are added advantage , Certifications in A++, N++, MCIP, MCSA, CCNA are added advantage Key technical skills & knowledge required: • Knowledge of customer service practices and principles • Excellent data entry and typing skills • Superior listening, verbal, and written communication skills • Demonstrate decisiveness in resolving problems, making decisions and identifying priorities; Good analytical skills and problem solving techniques • Good interpersonal communication skills and ability to work with others under pressure and solve problems • End-users focus and adaptability to different personality types • Ability to multi-task, set priorities and manage time effectively • The ability to learn quickly and work with minimum supervision;