Assistant Manager, DFS Support – IT Operations
Equity Bank is seeking a qualified and experienced professional to join its team as Assistant Manager, DFS Support – IT Operations.
The successful candidate will be responsible for ensuring the stability, availability and operational excellence of the Bank's Core Digital Financial Services (DFS) platform and middleware integrations. The role also involves leading and developing a team of four Operations Officers.
Key Responsibilities
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Provide technical leadership in the operation and support of Core DFS platforms and middleware integrations.
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Troubleshoot, diagnose and resolve complex technical and operational issues.
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Serve as the local escalation point for critical incidents.
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Lead incident investigations and coordinate resolution across infrastructure, database, network and application teams.
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Conduct root cause analysis for critical and recurring incidents.
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Monitor platform performance, availability and overall system health.
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Oversee approved system changes, maintenance activities and enhancements.
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Lead, coach and develop a team of Operations Officers.
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Allocate tasks and manage team workloads based on priorities and individual capabilities.
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Prepare shift schedules and ensure adequate operational coverage.
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Conduct performance reviews and provide regular coaching and feedback.
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Ensure compliance with Group IT Operations standards, processes and runbooks.
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Participate in Group IT Operations forums and submit required operational reports.
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Maintain technical documentation, runbooks, escalation matrices and architecture documentation.
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Identify opportunities for automation, process improvement and improved platform stability.
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Ensure compliance with security standards, regulatory requirements and internal controls.
Qualifications and Experience
Applicants should have:
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A Bachelor's degree in Computer Science, Information Technology, Software Engineering, Computer Engineering, Telecommunications or a related technical field.
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At least 5 years of progressive experience in IT operations, technical support or systems administration.
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At least 3 years of hands-on experience with financial services platforms, mobile money systems, core banking applications or payment systems.
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At least 2 years of experience with integration platforms, middleware technologies, APIs or enterprise service buses.
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At least 2 years of experience leading, supervising or managing a technical team.
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Experience working in production environments, including incident management, change execution and platform monitoring.
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Experience handling critical incidents in production environments.
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Experience working in 24/7 operational environments, including shift-based or on-call support.
Additional certifications such as CKA, Red Hat Certified Specialist in OpenShift, AWS Certified SysOps Administrator, Azure Administrator Associate, Certified SRE Foundation, DevOps Foundation, CompTIA A+, Network+, or ITIL Foundation are an added advantage but are not mandatory.
Application Deadline
17 September 2026
Interested candidates should submit:
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An updated Curriculum Vitae (CV)
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Copies of relevant certificates
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Relevant testimonials
Application: All applications should be submitted electronically through the link provided by Equity Bank.
Company: Equity Bank
Position: Assistant Manager, DFS Support – IT Operations
Location: Rwanda
Deadline: 17 September 2026
Only shortlisted candidates will be contacted.
Equity Bank is an equal opportunity employer and values diversity in its workforce.